Overview

Ticket Categories are the different varieties (names) for the types of tickets your venue offers (.g.. Adult, Child, Senior, etc.). They are used to group your customers into price points. The same Ticket Category ("Adult") can be used in different Events or different Schedules in the same Event.


Ticket Categories are organized into Price Lists. Price Lists are lists of Ticket Categories that assign a price and sales channel to each one. A ticket category can only be used once per Price List. Learn more about Price Lists here.


Once you've organized Ticket Categories into Price Lists, you can use those Price Lists when creating Event Templates.


Planning Ticket Categories is the first step to create a pricing strategy. ACME recommends keeping your Ticket Category list as short as possible. Think about the people who attend your events how you want to track them.  This information will help form the foundational elements when creating Ticket Categories.


There are two types of Ticket Categories that can be configured for event price lists:

  1. Individual tickets
    • These are individual ticket types that are needed for you events, such as: Adult, Senior, Student, Child
  2. Combo tickets
    • Combo tickets allow you to bundle already created Individual ticket types into a single offering, such as a Family pass, which includes 2 Adult and 2 Child tickets. Combo tickets cannot be further discounted, either via coupon, membership, or organization discount.


Membership Categories are names for the types of Membership price points your venue offers.. Examples include a 1-Year or 2-Year membership offering.


TABLE OF CONTENTS


Create a New Ticket Category


Create Ticket Categories in ACME Backoffice, from the left navigation menu via Pricing > Categories. The following fields are populated when creating the categories:

  • Name: the Name of the Ticket Category (e.g. "Adult").
  • Description: a Description of the Ticket Category (e.g. "Age 18-65"). This description is used throughout the system and appears on the Online Checkout (B2C) website.
  • Admission Type

    • Individual

      A ticket for one person. (This is the standard Ticket Category.)

    • Combo

      A Combo Ticket Category  allows you to bundle already created individual tickets.
      •  Under Name, enter the name of the bundle, as you wish it to appear to guests.
      • Add the appropriate quantity to any ticket type(s) that should be included.
        (NOTE: If you have variations, like a Family Pass with 2 Adult+2 Child, and another with 1 Adult+3 Child, create a separate combo ticket for each, with unique names.)
    • Membership
      A category used for Membership purchases. Membership categories will show up in the drop down menu for "Price Points' for Membership Offerings.
  • Status: (Live or Deactivated) determines whether the Ticket Category will appear as an option to add when creating or editing a Price List.

Create an Individual Ticket Category



Create a Combo Ticket Category


Combo Tickets
When a guest purchases a combo ticket, the available inventory will be checked against the sum of the component parts of the combo ticket category to see if enough inventory remains. Likewise, after the successful sale of a combo ticket category, available inventory will be reduced by the sum of the component parts of the combo. For example, if you have a "Family 4 pack" combo ticket category we will check for the availability of 4 tickets before allowing the sale. Once the sale has been completed, available inventory will be reduced by 4.  

At this time you cannot report on the component parts of a combo ticket category. For example, reports will show that 1 Family 4 pack ticket was sold. When a combo ticket category ticket is scanned, this will also account for one scan.



Edit and Deactivate a Ticket Category


The following information can be changed when editing a ticket category:

  • Name
  • Description
  • Status - change the from "Live" to "Deactivated" or vise versa

Grouping and filtering in ACME Reports is based on the Category name. Therefore, ACME does not recommend changing the name of the Categories after they are in use.



What Happens When a Ticket Category is Deactivated


A Ticket Category cannot be permanently deleted. However, you can deactivate a category. Once deactivated, the category is no longer available to associate with a price list.


NOTE:  If a Ticket Category is already associated to a Price List and then is "Deactivated", it will still appear as an option and be eligible for purchase. However, it will not be an option to add to other Price Lists moving forward. 

If you deactivate a ticket type and no longer want to offer it for existing events, you will need to edit any Price Lists using that ticket type to remove it from sale, 1) by turning the sales channels off, or 2) deleting it from the list. (This can be useful if you have a special Ticket Category that is occasionally offered. Rather than building the category from scratch each time, you can activate and deactivate it as needed.)

You can re-book a "deactivated" ticket category that is still associated to a price list.
You cannot re-book a "deactivated" ticket category that is no longer associated to a price list.