Discount lists are used to configure the amount you want reduced from a ticket or membership purchase. This action can be triggered by one of three things: 

  1. A coupon, based on category
  2. A membership, based on status and level
  3. An organization, based on category

Read more about how these work together in Discounting Prices in ACME.


Creating a New Discount List

  1. Log in to ACME Back Office.
  2. Click on "Pricing" in the left navigation panel.
  3. Select "Discounts" from the expanded Events menu.
  4. Click "Create Discount" in the upper right corner of the screen.
  5. Enter the following in the popup window: 
    • Discount Code: The code is an internal identifier you can use for reporting purposes. The discount code is not the code that venue staff or guests will use at the POS or online to discount an order. Our recommendation is to use the same title for both the discount code and the discount name for consistency across the platform. 
    • Discount Name: The name of the discount. This is how the discount will appear in the drop-down menu on the Event Template. ACME recommends using a name that describes the discount (e.g. "$2 Off") and is easy to remember. 
    • Discount Description: The description provides additional information about the discount. This description will appear under the drop-down field on the Event Template once a discount is selected.
  6. Use the two tabs in order to configure your discounts. The Individual tab lists all existing Ticket Types (aka ticket categories), and the Membership tab lists your membership categories. For each of these, you can enter:
    • Discount Type: The discount type determines whether the discount amount will be applied as a flat dollar amount or percent reduction. Always set the type before entering the amount. Different Ticket Types can use different types of discounts if a complex discount is needed.
      • Value: value reduces the ticket price by a flat dollar amount. For example, a Ticket Type with a price of $10 will be reduced to $8 when a $2 discount is applied to the order.
      • Percent: percent reduces the ticket price by a percentage of the regular price. For example, a Ticket Type with a price of $10 will be reduced to $8 when a 20% discount is applied to the order.
    • Discount Amount: The discount amount is the value of the discount. It says how much the discount will reduce the price of a Ticket Type.
    • Discount Tag (optional): the tag is a passive identifier used for reporting purposes. The discount tag is not the code that venue staff or guests will use at the POS or Online to discount an order. Many people leave this field blank.
  7. Once complete, click "Update" (at the bottom right) to save and create the new discount list.

Editing an Existing Discount List


You can edit all configuration fields in the Discount menu.

  1. Log in to the ACME Back Office.
  2. Click on "Pricing" in the left navigation panel.
  3. Select "Discounts" from the expanded Events menu.
  4. Click on the "Discount Name" you want to edit.
  5. Edit any of the available fields (Discount Amount, Discount Type, etc.)
  6. Click "Update" (at the bottom right) to save.


Edits to Discounts become operational immediately.


When a Discount List is created, all existing ticket types (aka ticket categories) will appear on the list. If a new ticket category is created at a later time, a new discount list will need to be created to include it.