An Add-on is anything you can sell that isn't a ticket. Add-ons can include physical items (hats, shirts, books), charges not related to attendance (tour fees, speaker fees), or other offerings (room rentals, dues, subscriptions, memberships, vouchers for other attractions).
Note: Stand-alone Add-on sales (i.e. purchasing an Add-on without also purchasing a ticket) are allowed only at the POS. Other Sales Channels (eCommerce, Back Office) require an Event to be added to a transaction before an Add-on can be added.
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Creating a New Add-on
Creating a new Add-on is very straightforward. Before you begin, we encourage you to sit down and think about the Add-ons that are necessary to run your business effectively. If you need help, ACME Client Services and Product Support can help you brainstorm ideas.
- Log in to the ACME Back Office.
- Click on "Add-ons" in the left navigation panel.
- Click "New Add-on" in the upper right corner.
- In the popup window, enter:
- Add-on Name: the name of the Add-on (e.g. "Audio Guide").
- Description: a description of the Add-on (e.g. "A 1-hour recorded tour of the collection").
- SKU: currently not in use.
- Price: the price of the Add-on. You do not need to add a dollar sign. (i.e. entering "24.75" will be recorded as "$24.75".) Add-ons must be a positive value; negative amounts are not allowed.
- Add-on Type: You have four options here:
- Standard with ticket: this type of Add-on can only be purchased with a ticket. This generally includes things like Audio Tours.
- Standard no ticket: this type of Add-on can be purchased without a ticket. This generally includes things like Parking passes or brochures. NOTE: Stand-alone Add-ons like these can only be purchased at the POS.
- Membership Card Replacement Fee: if you use membership cards, adding this can be useful.
- Click on the Sales Channels through which you'd like the Add-on to be sold. Selected Sales Channels will be green, and have a checkmark next to them. To learn about the different sales channels, click here.
- Click "Create Add-on".
Note: If you need more than one price for the same item, you will need to create a multiple Add-ons.
Editing an Add-on
Every field in the Add-on creation menu is editable. Changes are immediate, and will be immediately reflected in your Events.
- Log in to the ACME Back Office.
- Click on "Add-ons" in the left navigation panel.
- Click "Edit" next to the Add-on you'd like to edit.
- Click in any of the fields to change them.
- Click "Update Add-on" to save your changes.
Removing an Existing Add-on
- Log in to the ACME Back Office.
- Click on "Add-ons" in the left navigation panel.
- Click "Remove" next to the Add-on you'd like to edit.
Adding an Add-on to an Event Template
To add Add-ons to your Event Template:
- In your Event Template, click the Add-ons tab.
- Use the drop-down menu to select the Add-on you want to add to your Event.
- Click "Add Inventory".
- Choose the Sales Channels in which you want to make your Add-on available.
Note: Stand-alone Add-on sales (i.e. purchasing an Add-on without also purchasing a ticket) are only allowed at the POS. Other Sales Channels require an Event to be added to a transaction before an Add-on can be added.
- To add another Add-on, repeat steps 2-4.
- To remove an Add-on from the list, click "Remove" in the list of Add-ons.