Description: Back Office allows you to renew a membership as well as transact as a member. This includes the following use cases: standard renew, upgrade and downgrade renew, and rejoin. Additionally, you’ll be able to apply coupons to a renewal and manage the cardholders during the renew process.


  1. Log into ACME Back Office.
  2. Click on Memberships > Members. 
  3. Locate the member to renew. 
  4. Click the Transact dropdown and select Renew which will take you to the shopping cart.
  5. Update the primary cardholder information as needed.
  6. Review the results of the cardholder edits
  7. Enter billing data. (Note the member cards email section - this appears if the card email is configured in channel transaction section.)
  8. Complete order.