ACME utilizes a partner service called Airwatch to provide our applications to your iOS devices. Unless you use your own MDM, every iOS devices running ACME applications also has an Airwatch intelligent hub application installed. This application needs to be kept up to date on every device running ACME to ensure continuous operation.  


Please ensure that the AirWatch application is up to date before installing any Apple iOS update. Failing to do so could result in your device becoming un-enrolled from our server and a loss of access to ACME applications. Some ACME apps require an iOS update before taking them. Please see the Current System Versions and Status for details.


Taking Updates

  1. Before taking an iOS update, go to your AirWatch Catalog on your device and install the latest version of the AirWatch Intelligent Hub App. 
  2. AirWatch will always show an "Installed"status in green next to the App even if the latest version has not been installed. Tap the green "Installed" button to ensure the latest version is installed on the device.
  3. Once that has been installed, then proceed to the Settings app to update the iOS version. If needed, you can update or restore Apple iOS using iTunes.
  4. Then you can continue Updating ACME Apps from the AirWatch Catalog as needed


If you have any questions or need assistance updating your device, please reach out to ACME Product Support at support@acmeticketing.com.