Overview

This article provides additional information about the Offline Mode for Point of Sale (POS) transactions.


TABLE OF CONTENTS


Common Causes for Offline Mode

  • WorldPay has a service disruption somewhere in their network.
  • Magensa’s decryption servers are unreachable so ACME cannot decrypt cards to process them.
  • Disruptions in the site’s local network or internet service provider are causing communication issues between the Point of Sale (POS) and ACME.
  • Some technical issue on ACME’s end is causing communication issues or time outs.

Offline Mode Capabilities

Supported Actions

  • Ticket Sales
  • Inventory Item Sales

  • Immediate Payment Processing 

    • Cash and Checks

  • Queued CC Payment Processing via Vantiv/Ingenico Devices (assuming connectivity to device)

  • Ticket and Receipt Printing (assuming connectivity to device)

  • Login Using Offline PIN

  • Membership Discounts

    • Note: Members will unable to be searched for while offline, but member discount tickets are still available


Note: For offline printing and card reader transactions, the iPad musts still be able to reach the peripherals on your local network. ACME cannot be responsible for any declined or fraudulent credit card transactions while queueing in  offline. Please process at your own risk.

Not Supported Actions

  • Order Management (including refunds)
  • Membership Lookup and Management

  • Entitlements, Sales Rules, and Capacity Management

  • Ticket Check-ins

  • Discounts and Coupons

  • Disconnected Peripherals 

Printing While Offline

Bluetooth Epson, Zebra, or BOCA printers

Bluetooth equipped printers will connect and print receipts and/or tickets normally during offline mode. Bluetooth Epson and Zebra printers can print both receipts and tickets. Bluetooth BOCA printers can print tickets only.


Ethernet Epson and BOCA Printers

You can use a Local Network connection to maintain a terminal/printer ethernet connection in some cases, depending on the network structure and what is offline. Note that if the router connecting the various devices goes down, ACME Sales will be unable to reach these network connected devices.

What Happens When You are Back Online?

  • Each device will store transactions locally via the app until connectivity is restored, and will automatically send its cache of transactions when it regains connectivity.

  • Successfully processed transactions will have an order created, which will then be visible across the platform.

  • Failed transactions will not create an order until they are run successfully in Backoffice.

  • All offline transactions will appear in Backoffice > Orders > Offline Transactions.

  • Any failed transactions can be re-tried from Backoffice > Orders > Offline Transactions or permanently archived.

  • We recommend re-trying one transaction at a time, and hitting the browser’s refresh button a few seconds after the re-try to show an updated status of Pass or Fail.

Additional Resources


Please see the Offline Transactions Guide information on the offline mode statuses.