ACME Product Support

ACME maintains and allows access to multiple sandbox environments to help facilitate onboarding, upcoming release previews, configuration testing, API integration development, troubleshooting and more! These environments provide our clients with a place to experiment without impacting their production environments.

Access

When accessing any sandbox a user will first encounter a system authentication check. When logging into a sandbox environment, a pop up window will open that looks like this:

The username and password credentials are the same for everyone. Use the following to complete the authentication check:

User Name: pilot_user
Password: tinTin15

The login page to ACME's Backoffice application will appear. This is where you enter your email address and password.

Note: For security, only users with your institution's email domain can be invited to a Sandbox environment. If you need to invite users with a new or different email domain, you will need to email support@acmeticketing.com requesting that the new domain be safelisted, which must be completed before you can issue an invite for users at that domain.

Sandbox 10 - Preview

Sandbox 10 is where we release code before it’s available in production. Approximately two weeks before a release, you’ll be able to test new features, functionality, enhancements, and bug fixes in preparation for the push to production.  

You can also use this sandbox to train new users, test out new configurations or unimplemented features that you may be considering using in your venue.  

* Replace the ### in the link with your Tenant ID

Sandbox 15 - Project Box

Project Sandboxes are for users who are working on longer-term projects that require a bit more stability when it comes to data refreshes. Generally, these sandboxes are used for API integrations and major feature implementations. Before using a Project Sandbox, please contact api-help@acmeticketing.com for guidance on which sandbox to use.

* Replace the ### in the link with your Tenant ID

Testing in a Sandbox Environment

When a data refresh occurs, be sure to check your sandbox payment processor settings in Backoffice Settings>Administration, Payment tab. A data refresh will cause your test card payment settings to be replaced with your production card processor, causing test cards to fail. 

• If you wish to test the WorldPay Express test card numbers, set the payment processor to Express and enter your testing credentials in Back Office
• For all other testing use cases, change the payment processor to Stripe to use the ACME supplied test card numbers.

For security, emails triggered in a Sandbox environment are only sent safelisted domains. This is to ensure that a real guest doesn't get an email that looks like actual tickets or a membership, when it is actually a test purchase. Please ensure you are using your institution's email for any tests if you need to see the email that is issued.

To ensure improved deliverability of emails to your customers, we complete an authorization process for the email domain used for sending ACME generated emails in Production. This authorization does not apply to the test environments, which results in test emails ending up in your Spam folder. 

Tip: You can update the "from" email address variables to use support@acmeticketing.com in a test environment to improve deliverability of test emails.

Sandbox Code and Data Refreshes

In order to maintain consistency between the ACME Sandboxes and the ACME Production environments, we frequently update both the code and the data in the sandboxes to support their intended uses. With the exception of Sandbox 10 during release preview periods, the code in the ACME Sandboxes is generally in sync with Production. This provides sandboxes users with an environment that is close as possible to the production environment.

Data Refreshes

To ensure the sandboxes have similar configuration and transaction data like production, we periodically overwrite sandbox data with production data. This means that, when a data refresh occurs, anything you have in a sandbox that is not also in production will be destroyed.

Past Importer/Exporter job files may not be available in ACME Sandboxes. To retrieve historical job files, please use the Production environment.

Before beginning any longer-term project in a sandbox, please contact api-help@acmeticketing.com so we can assign you a sandbox that is the best fit for your project.

Important: Since sandboxes are a multi-tenant environment, we cannot delay any planned data or code refreshes. Please plan accordingly!

Sandbox Code and Data Refresh Schedule

The data refresh schedule for our sandbox environments is now posted on our Current System Versions and Status page and in our Community Forum.