In the event that a donation needs to be refunded from an existing Order, the following option are available:
- Locate and open the Order that contains the donation in Backoffice.
- On the Order Summary page, select the Edit button.
- Click the gray X button to the right of the donation. The item will be removed from the order and the refund will be applied to the current balance on the Order.
- Click the Continue button to review the changes, elect to send or not send an Email confirmation, and then finalize the changes by clicking Update Order.
Note: Donations can only be removed in full from existing Orders; new donations cannot be added to an existing order, and existing donation amounts cannot be increased or decreased. Additional amounts can be donated by creating a new order with the desired donation amount.
Removing a donation from an order at POS will cause the entire order to be refunded. Because of this, we advise to only remove donations via Backoffice when needed.