Overview

There are two types of import error messages, blockers and warnings.  A blocker error message indicates that the record will not be imported.  Records that receive a warning error message will import.  The warning is informational and provides the end user with the opportunity to review the data if needed.  


Error messages can appear in any of the import stages (Stage, Validate or Import). A single record row in the import file may also be referenced by multiple errors.  Make sure to check the log before moving to the next step. Details about Staging and Validation error messages can be found in the following articles:

Import Errors: Blockers

The following import errors are blockers and prevent the data from importing successfully.

Error Message 
Description
Membership creation failed
The import file is missing membership cards.

Resolution:
The membership file is missing membership card data for the specific row referenced. An error like this is most likely seen in conjunction with other errors for the same row explaining in more detail which piece of information is missing. To correct the issue, review the file and fix the data then attempt to import again.

Member card creation failed
Error occurs if either a) the file is missing a required field for creating a membership card or b) the membership failed to import and a card cannot be imported without the corresponding membership.

Resolution:
The membership file is missing membership card data for the specific row referenced. An error like this is most likely seen in conjunction with other errors for the same row explaining in more detail which piece of information is missing. To correct the issue, review the file and fix the data then attempt to import again.

API key is not set
Please contact ACME support to set up the API key that allows for import/export. This error is triggered if impex has trouble authenticating with Acme.

Resolution:
The importer is not completely set up. Please refer to the getting started guide and steps to set up the importer before trying again.  
You do not have permissions to perform that operation
User needs to have TENANT_ADMINISTRATION_VIEW permission to do the timezone conversion. This error gets triggered if impex is able to authenticate with Acme, but doesn't have the correct permission to do some operation.

Resolution:
The user's access to the importer is not completely set up. Please refer to the getting started guide and steps to set up the importer before trying again.  
Cannot take an RE update for a membership that has not been synced with RE
The import file is trying to update a membership record that has not yet been exported out of Acme and synced to RE. To fix, run an export, import the membership record to RE, and then try importing again.

Resolution:
Run the exporter before attempting to import the record.
Could not create <Item to be created>: 500 Internal Server Error
Creation failed in the Acme backend.

Resolution:
Contact ACME support in the event of a 500 Internal Server Error.
Could not find organization.
An object is trying to reference a non existing organization.

Resolution:
The record in question is trying to reference an organization that is not present in the organization import file. Review the organization file and add the correct organization then attempt the import again. 
External Customer - does not exist.
Creating a customer object in Acme core failed.

Resolution:
The record in question is trying to reference a customer that is not present in the customer import file. Review the customer file and add the correct customer then attempt the import again. 
Membership does not contain any cardholder.
The membership record attempting to be imported does not have any cardholders included in the files.

Resolution:
The membership file is missing membership card data for the specific row referenced. An error like this is most likely seen in conjunction with other errors for the same row explaining in more detail which piece of information is missing. To correct the issue, review the file and fix the data then attempt to import again. 
Membership import ID cannot be null
The membership_import_id value cannot be null.

Resolution:
The record in question is missing required membership import ID field content. Review the membership file and add the correct ID data then attempt the import again.


Import Errors: Warnings

The following errors are warnings or notifications. Data has imported successfully, but you may need to review the result if desired.


Error Message
Description
Membership number conflicts with an existing membership. Please review the membership numbers and their import jobs.A membership number that already exists in Acme is trying to be imported but with a different import ID than what exists currently in Acme. Please check the import ID before proceeding.
Membership updated, but Barcode ID was found to be a duplicate during load. Future memberships syncing may have resolved the duplicate. Please review.
Multiple memberships with the same barcode were found.
The membership has been updated but there is a pending membership in Acme which has not been updated. Please review to see if future changes will be necessary.The updates in the import affected the current membership record but this member also has an upcoming membership. Any changes from the import only affected the current membership record.
This membership was not updated as it conflicts with a pending membership in Acme.
There is a membership in Acme with the same membership number that is set to "New".
Customer ID already exists
The customer you are trying to import already exists in the system with that ID.