Overview of POS Layout and Tiles

Appearance Overview

The POS Appearance Overview covers what can be configured on the POS at a high level. Below you find step-by-step instructions for creating and updating POS Configuration layouts and tiles. You will also find detailed information about each tile type and the configuration options available detailed below.


Note: All Point of Sale users will need to log out and log back in for any published changes to take effect on their terminals. 



Configuration Process Overview

Create a new POS Configuration

  1. Log in to the ACME Back Office.

  2. Click on "Settings" in the left navigation panel.

  3. Select "POS Config" from the expanded Events menu.

  4. Click "+Create Template" in the upper right corner of the screen.

  5. Create a name for your POS Configuration in box at top (e.g. "Main Sales Configuration").

  6. Click "Create" in the upper right.


Create a new tile

  1. Navigate to Settings>POS Config>Edit>Tiles Tab

  2. Select the Page that the tile will be created on

  3. Select the grey plus sign box that the tile will be created on

  4. The Editing Pane will show on the right with the tile options

  5. Select the desired type and configure

  6. Click “Done”


Edit an existing tile

  1. Navigate to Settings>POS Config>Edit>Tiles Tab

  2. Select the Page that the tile will be edited on

  3. Select the desired tile 

  4. Modify the information as needed to update the tile

  5. Click “Done”


Delete an existing tile

  1. Navigate to Settings>POS Config>Edit>Tiles Tab

  2. Select the Page that the tile will be deleted from

  3. Select the tile in question

  4. Click the red “Delete Tile” button

  5. On the confirmation pop up, click the red “Delete Tile” button again


Detailed POS Layout and Tiles Information

Description Tab

The Description Tab contains base information directed at the POS terminals. This tab will dictate basic settings for the interaction between the Back Office and the POS. It is best to think of this tab as the Settings for the POS Config tool.


Configuration Description

The Configuration Description allows the user to add useful information depicting the use of the unique POS Config being created, especially in cases where there are multiple configurations in use.  

Order result limit

The order result limit field dictates how many orders will populate at a time when searching in the Order Management section of the ACME Sales App (POS app).

API timeout

The API timeout field controls how long the ACME Sales App will communicate to peripheral hardware (receipt printer, ticket printer etc).

Cache refresh interval

The cache refresh interval controls how often the ACME Sales App requests updated information from the Back Office. This includes New Orders in Order Management and Updated Membership data.

  • Note: Ticket Capacity numbers update immediately when a sale or refund occurs (capacity is never cached and is always up-to-date).

Display brightness

The display brightness field affects how bright the POS Config will be on the Sales Terminal. This will directly impact the battery life of the Sales Terminal device.

Refund passcodes

The Refund passcode field enables the ACME Sales App to require a passcode when a refund is attempted.


Tiles Tab

The Tiles Tab contains the building blocks to create a custom POS for the Sales Terminals. The POS Config Tiles Tab consists of three sections:

  • The Page Count (left)
  • Individual Page Layout (center)
  • Editable Information (right, controlling page/tile from center)


Manage Pages

The Page Count section contains information on the number of pages currently assigned to the POS Config template. Selecting a Page listed in the Page Count will bring that page's Individual Page Layout to the center of the screen for editing. The Page Count information can be edited in the Editable Information portion of the screen on the far right.


To create a New POS Config Page

  1. Navigate to Settings>POS Config>Selected Configuration>Tiles Tab. Untitled Page 1 is the default page.

  2. On the right side of the screen in the Editable Information, rename "Untitled Page 1" to desired name.

  3. If desired, add a description of the new page in the Description section.

  4. Click the Update button.

    • Verify update by checking the orange "Last Modified" time stamp on the top right section of the page

  5. Continue steps above as needed to create the desired amount of pages


ACME recommends creating pages that follow a logical flow of information. The primary page will be the default view when logging into the ACME Sales App. The venue should have the most frequently used ticket types on the primary page with navigation buttons linking to deeper pages on the list that contain less frequently used ticket types.


Individual Page Layout

The Individual Page Layout is used to configure the ticket tiles as they will appear on the POS. When a tile is selected for modifying it will prompt the Editable Information section  to the right to populate with relevant information.


For Example: When creating a new tile, the Editable Information will display tile types available to create. When modifying an existing tile, the Editable Information will display all fields available to edit in relation to that tile type.


The Individual Page Layout consists of a 4x5 grid of 20 grey plus sign boxes. These boxes indicate the locations that tiles can be created for the Point of Sale. If the grey boxes on the bottom row are selected, optional rows populate below a dotted line. This feature allows additional tiles to be created on a single page. 


To begin ticket tile creation simply click one of the grey plus sign boxes. Selecting one of the grey plus sign boxes will prompt the Editable Information Section to populate information available to the selection. The tile options are as follows:

  1. General Admission 
    • The General Admission tile option allows for the creation of POS tiles related to Event Templates using a General Admission schedule style.
  2. Standard Events
    • The Standard Events tile option allows for the creation of POS tiles related to Event Templates using a Standard schedule style.
  3. Membership
  4. Add-on
    • The Add-on tile option allows for the creation of POS tiles related to Add-ons.
  5. Donation
  6. Navigation
    • The Navigation tile options allows for the creation of a button to direct the POS to show the corresponding linked Page. (Note: The Navigation option will be unavailable if only one page is present.)

General Admission Tiles

General Admission tiles are used to create a button for a specific event with general admission (all-day) type schedules that has been created in Back Office. Please note, the event must have POS as an active Sale Channel for at least one schedule/ticket type to appear on the POS terminal.


Choose an event template and date:

  • The search templates drop down allows for the search of Event Templates that use a General Admission style schedule.  Along with being able to search through the drop down, a user can type in the search bar to find the exact Template they are interested in.

  • After a selection has been made, an option to see the template will appear underneath the search field. This can be used to ensure the proper template was chosen.


Editable Tile Information:

  • Ticket Type
    • The search ticket types drop down allows for the search of ticket types associated with the selected template. The ticket types are taken from the Event Template's Price List.

  • Roll-up option

    • The Roll-up option allows the tile to be used to select any ticket type associated with the template selected for the tile.

  • Event Date

    • The event date drop-down has two options, Current Date and Advanced Purchase date.

      • Current date sets the ticket tile to look for events on the date selected in the POS.

      • Advanced Purchase date sets the ticket tile to look for events on a future date. The date must be selected at the point of ticket tile creation.

      • ACME recommends setting most ticket tiles to Current Date. The ACME Sales App has the ability to allow the user to select a future date, which will allow advanced purchases. Advanced Purchase date is recommended for use with unique single event schedules.

  • Title
    • The title of the tile will default to the name of the event template associated with the ticket tile. If a different title is desired, the field can be typed in to enter new information.

  • Subtitle
    • The subtitle of the tile will default to the name of the ticket type associated with the ticket tile. If a different subtitle is desired, the field can be type in to enter new information.

  • Icon
    • The icon drop-down contains a set of three images that can be applied to the ticket tile. Available images include:

      • Ticket

      • Calendar

      • Clock

  • Show Capacity
    • The show capacity selection box is used to toggle the capacity information of the event that corresponds to the tile. When toggled "on", it will appear in the top right corner of the tile. 

Standard Events Tiles

Standard Events tiles are used to create a button for a specific event with standard (timed) type schedules that has been created in Back Office. Please note, the event must have POS as an active Sale Channel for at least one schedule/ticket type to appear on the POS terminal.


Choose an event template and date:

  • The search templates drop down allows for the search of Event Templates that use a Standard style schedule.  Along with being able to search through the drop down, a user can type in the search bar to find the exact Template they are interested in.

  • After a selection has been made, an option to see the template will appear underneath the search field. This can be used to ensure the proper template was chosen.


Editable Tile Information:

  • Ticket Type
    • The search ticket types drop down allows for the search of ticket types associated with the selected template. The ticket types are taken from the Event Template's Price List.

    • This field is optional. Leave blank to get a roll-up of all ticket types associated with the template selected for the tile.

    • Note: We recommend that you leave this field blank to create a “roll up” tile for your event. After clicking the tile, your cashiers will be presented with the available times first and then the ticket types after a time is selected.

      • If you configure a specific ticket type here, this will create a “quick sale” tile for the ticket type where the last time slot is automatically picked and added to the cart. This is only recommended if you only have one time slot available per day for an event.

  • Event Date
    • The event date drop-down has two options, Current Date and Advanced Purchase date.

      • Current date sets the ticket tile to look for events on the date selected in the POS.

      • Advanced Purchase date sets the ticket tile to look for events on a future date. The date must be selected at the point of ticket tile creation.

      • ACME recommends setting most ticket tiles to Current Date. The ACME Sales app has the ability to switch the date viewed and it can be used for advanced purchases Advanced purchase date is recommended for use with unique single event schedules.

  • Title
    • The title of the tile will default to the name of the event template associated with the ticket tile. If a different title is desired, the field can be typed in to enter new information.

  • Subtitle
    • The subtitle of the tile will default to the name of the ticket type associated with the ticket tile. If a different subtitle is desired, the field can be type in to enter new information.

  • Icon
    • The icon drop-down contains a set of three images that can be applied to the ticket tile. Available images include:

      • Ticket

      • Calendar

      • Clock

Membership Tiles

Membership tiles are used to create a button for a specific membership level that has been created in Back Office. Offerings will be displayed on the POS after the level has been selected. Please note, the level must have POS as an active Sale Channel for at least one offering to appear on the POS terminal.


Choose a membership level:

  • The search pages drop down allows for the search of Membership Levels created in Back Office. Along with being able to search through the drop down, a user can type in the search bar to find the exact level they are interested in.


Editable tile Information:

  • Title
    • The title of the tile will default to the name of the level associated with the ticket tile. If a different title is desired, the field can be typed in to enter new information.

  • Subtitle

    • The subtitle of the tile will default to be empty. If a different subtitle is desired, the field can be type in to enter the new information.

  • Show Icon

    • The show icon selection box is used to toggle the icon on and off for navigation tiles. There is only one icon option.

Add-on Tiles

Add-on tiles are used to create a button for a specific add-on that has been created in Back Office. Please note, the add-on must have POS as an active Sale Channel to appear on the POS terminal.


Choose an Add-on:

  • The search add-ons drop down allows for the search of add-ons available for sale.  Along with being able to search through the drop down, a user can type in the search bar to find the exact Add-on they are interested in.


Editable tile Information:

  • Title
    • The title of the tile will default to the name of the add-on associated with the ticket tile. If a different title is desired, the field can be typed in to enter new information.

  • Subtitle

    • The subtitle of the tile will default to be empty. If a different subtitle is desired, the field can be type in to enter new information.

  • Show Icon

    • The show icon selection box is used to toggle the icon on and off for add-on tiles. There is only one icon option.

Donation Tiles

Donation tiles are used to create a button to take donations, in the amounts created in Back Office. Please note, all donation amounts that are configured with POS as a Sales Channel in Back Office will appear after tapping the button. The only time multiple buttons would be needed would be if you wanted to present the donation option on multiple screens.


Editable tile Information:

  • Title
    • The title of the tile will default to be empty. If a title is desired, the field can be typed in to enter new information. We recommend keeping this generic, as multiple amounts can be accessed by the same tile.

  • Subtitle

    • The subtitle of the tile will default to be empty. If a different subtitle is desired, the field can be type in to enter new information.

  • Show Icon

    • The show icon selection box is used to toggle the icon on and off for donation tiles. There is only one icon option.

Choose a tile destination page:

  • The search pages drop down allows for the search of previously made POS pages available for navigation. Along with being able to search through the drop down a user can type in the search bar to find the exact page they are interested in.


Editable tile Information:

  • Title
    • The title of the tile will default to the name of the destination page. If a different title is desired, the field can be typed in to enter the new information.

  • Subtitle

    • The subtitle of the tile will default to be empty. If a different subtitle is desired, the field can be type in to enter the new information.

  • Show Icon

    • The show icon selection box is used to toggle the icon on and off for navigation tiles. There is only one icon option.


Splash Images Tab

The Splash Images section of the POS Config allows a venue to add images to the right side of their point of sale app. These images will be visible when in basic retail settings and when the app is not using both sides of the screen for transaction information. 


The optimal splash image size 1024x1556 (W x H) and the POS Config Splash Image Carousel can hold up to twenty (20) images at one time.


Adding Images to the POS Config

  1. Navigate to the Settings>POS Config>Selected Configuration>Splash Images Tab

  2. Click the grey "Add Files..." button 

    1. A file search directory will open

  3. Select a desired image to add to the Splash Images

  4. Click Open

    1. After a brief upload time, the image will load into the POS Config Splash Image Carousel

  5. Repeat steps 1-4 to add up to twenty (20) images to the POS Config Splash Images Carousel

    1. Note: If only one image is added, the Carousel will only present the single image. There is no concern for it turning off or turning blank.


Modifying Images on the POS Config

Once an image is loaded into the POS Config Slash Image Carousel, options relating to the image and relating to the carousel appear. 


Settings:

  • Display time 
    • Display time indicates how long an image will appear on the point of sale.

  • Order 
    • With multiple images, "Order" determines the order in which the images will appear.

  • Transition Time
    • Transition time indicates how long it takes for one image to transition, or fade, into the next image.


  1. Navigate to the Settings>POS Config>Selected Configuration>Splash Images Tab

  2. In the Display time field, add a desired display time for each image in seconds.

    • Note: The default time is 5 seconds.

  3. In the Order field for each image select a position, 1-20.  This will dictate their position in the Carousel rotation.

    • Note: Images default to organize themselves in the order they were uploaded. If only one image is added the Carousel will only present the single image. There is no concern for it turning off or turning blank.

  4. In the Transition time field, add a desired transition time for each image in seconds.

    • Note: The default time is 2 seconds.


Deleting Images from the POS Config

Once an image is added to the POS Config Splash Images tab it can be deleted by selecting the red “Delete” button. This will prompt a pop up to confirm the delete request. After an image is deleted, all the other images in the carousel will re-order themselves to the correct order number.

  1. Navigate to the Settings>POS Config>Selected Configuration>Splash Images Tab

  2. Click the red “Delete” button associated with the desired image

  3. On the pop up, Click the blue “Delete Image” button to confirm