Production Release Date: Thursday, April 23, 2020 beginning at 6:30 pm PDT

Platforms: B2B, B2C

Release Type: Hotfix

Downtime: None

Environments for Testing: Sand 10 (code updated EOD on 4/21/2020)

Note: Related maintenance will occur at 12 am PDT on April 23, 2020 with up to 45 min of downtime.

Enhanced Features!

Donation Email Customization

At ACME, we understand how important it is for you to reach out to your donors to show your gratitude, especially at a time like this. As such, we have enhanced our donation product to send a customizable email specifically for donations placed online. 


How it Works

This email will send for eCommerce (B2C) orders placed with a donation only, allowing you to message specifically in response to the donation received. Any orders that include Events or Memberships with a donation will trigger the standard Order Confirmation Email. 

Please note: "Resend order confirmation" from Back Office (B2B) will always send the standard Order Confirmation email.


Two new Email Variables can be configured in the Theme section of Back Office (B2B)

  • email-confirmation-subject-line-donation-only
    • Subject line of the email
    • Default: "Thank you for supporting <your Venue Name>"
  • email-confirmation-intro-message-donation-only
    • Message below the salutation. 
    • Default: "Thank you for your donation to <your Venue Name>."
    • Supports HTML: Can include can include images, video, formatting tags, etc.



  • Default: The image below illustrates how the Donation-only Email appears by default. 
  • Customized: The image to the right illustrates the flexibility, showcasing what is possible by simply customizing the intro messages.

A few additional things of note:

  • email-confirmation-intro-message-1: Applies to both the Donation-only Email and the Order Confirmation Email
  • b2c-custom-headerand b2c-custom-footer: If configured, both will display as they apply to all emails
  • The Donation Name and Description can be edited in "Back Office › Donations" and will take effect on all future donations

If you need any help with the configuration, please see the guide on Configuring the Donation Only Confirmation Email or contact with any additional questions.

What's next for Donations?

We are going to continue enhancing Donations over the coming weeks and will keep you posted as we do. As mentioned in our 11.4.1 release notes, here are a few examples of what we are planning:

eCommerce (B2C) Donations

Ability to have custom messaging for every use case and audience 

This feature will allow you to configure different content on the donations page, for as many scenarios as you can envision. 

For example, you will be able to define custom copy which will appear on the donations landing page for:

  • Each appeal you send out, allowing for custom landing pages tailored to the audience.
  • Each link you program from your website, allowing for the content on the donations page to match the content on your site.

Ability to define the appeal, fund, campaign 

Additionally, we will allow you to set the appeal, fund, and campaign by default so the user doesn't have to select anything. The values you define will be saved into ACME reporting.  

New Knowledge Articles!

Learn more about ACME features with how-to guides and helpful videos. Here is what we've added to our Support knowledge base this week: