Overview

Suspended events allow users to make changes to ongoing schedules while also safe guarding events that have already been booked with at least one order. With this feature, Event Admins can customize when and where certain events are available for additional sales even if the rest of the events in your schedule have been edited.

For example: if you have an hourly admission schedule, running at the top of every hour, and have had these events on sale for a week. After a week, you realize you need to remove one of the time slots; however, you have already sold tickets into that time slot. You can:

  • Remove the time slot from the schedule and re-publish.
  • Events that did not have ticket sales against them will be removed from your sales channels.
  • Events that did have ticket sales against them will be flagged as "suspended" and removed from Web and Point of Sale sales channels.  


This will allow you to easily isolate these instances and orders and choose your next steps - for example: rebook the orders and cancel the event, or turn the sales channel(s) back on if enough people have booked a specific instance. On the Events List in Back Office, the suspended events with have a yellow triangle warning  sign in the "TYPE" column: Suspended Event


To find all of the suspended events you can filter for them in the event list in the "Status" drop down. By default they will always be shown in the Active view.  


Or you can also filter on the calendar view to see an entire month's worth of suspended events at once. (Don't forget to click "Search" after filtering on this view, as the behavior is different than filtering on the events list.)


There are a number of alerts and indicators across the platform that will help you understand when you have a suspended event:

  • On the events list
  • On the event instance page (view and edit mode)
  • On the order details page
  • When adding tickets to an order for a suspended event in Back Office or Point of Sale


Other things to know about Suspended Events:

  • Since the master schedule was either edited or deleted to create suspended events, re-linking to the template will not work for all fields. Same applies to publishing updates at the template level - fields at the schedule level will not all flow down to suspended events. Please treat these events as de-linked from the schedule and handle them accordingly.

  • Suspended events can be created in a number of ways when events have already been on sale, such as:  

    • Changing the admission type between GA and Standard

    • Editing a time slot (ie changing it from 2:00 to 2:30)

    • Removing a time slot (ie removing the 5:00 time)

    • Removing a day of the week

    • Shortening the schedule end date

  • If you try to sell tickets in Back Office to a Suspended event, the user will receive an alert letting them know the event is Suspended and asking if they want to continue. 

  • If you try to add tickets to an order for a Suspended event in Order Management at POS or Back Office, we will also alert the user and confirm that they want to continue.