Q: At the POS iPad terminal, I am searching for a member with a last name that contains an apostrophe, and I am not getting any results. What's going on?
A: Apple keyboard settings offer an iOS feature called Smart Punctuation, which formats some characters to make them more visually pleasing. As a result, a straight apostrophe is converted to a curly apostrophe, and this changes the search results. If you turn OFF this setting, you'll be able to quickly search and find your members with last names containing apostrophes.
To turn smart punctuation off, all you have to do is go to Settings > General > Keyboard, and then turn off the “Smart Punctuation” toggle.