When making any kind of a change to an order in ACME, a transaction line item will always be written and saved to the database. These changes can include adjusting item quantities, applying a payment, issuing a refund, or exchanging items of equal value. They can be reported on or seen in the Transactions tab for a given order.
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Item Transaction types
The following transaction types are seen when items (tickets, memberships, add-ons, or donations) are added to or removed from an order.
- Sale - Provides the value added to an Order as the result of adding Order item(s), thus increasing the Order balance. Positive value.
- RefundSale - Provides the value subtracted from an Order as the result of returned Order item, thus decreasing the Order balance. Negative value.
- ChargeBackSale - Identifies items associated to a chargeback, thus decreasing the Order balance. Negative value; all non-membership items will be “voided” / quantities zero’d out.
Payment Transaction types
The following transaction types are seen associated with any actions where money is exchanged between the customer and the venue.
- Payment - Provides the value paid by the customer towards the Order, decreasing the Order balance. (Is accompanied by a payment method). Positive value.
- Refund - Provides the value refunded/credited to the customer. Negative value.
- ChargeBack - Provides the value refunded to a customer by the bank in the case of a chargeback dispute. Negative value.
- ChargeBackRefund - Provides the value refunded to a customer by ACME in the case of certain chargeback disputes. Negative value.
Membership Transaction types
The following types, which reconcile the value of an old membership item with a new one, are used to notate the transactions associated with membership lifecycle actions where one term replaces another term.
- PaymentAdjustment
- RefundAdjustment
Depreciated Transaction types
The following transaction type may appear in certain reporting data sets; however they are no longer generated in ACME as data and will not appear as a data value in ACME.
- ChargeBack Reversal
- ManualEntry
- NoPayment
- Rebook
- RebookPayment
- RebookPaymentSale
- RebookRefund
- RebookRefundSale
- RebookRefundAdjustSale
- RebookPaymentAdjustSale
- RebookRefundAdjustment
- RebookPaymentAdjustment