When making any kind of a change to an order in ACME, a transaction line item will always be written and saved to the database. These changes can include adjusting item quantities, applying a payment, issuing a refund, or exchanging items of equal value. They can be reported on or seen in the Transactions tab for a given order.


TABLE OF CONTENTS


Item Transaction types

The following transaction types are seen when items (tickets, memberships, add-ons, or donations) are added to or removed from an order.

  • Sale - Provides the value added to an Order as the result of adding Order item(s), thus increasing the Order balance. Positive value.
  • RefundSale - Provides the value subtracted from an Order as the result of returned Order item, thus decreasing the Order balance. Negative value.
  • ChargeBackSale - Identifies items associated to a chargeback, thus decreasing the Order balance. Negative value; all non-membership items will be “voided” / quantities zero’d out.

Payment Transaction types

The following transaction types are seen associated with any actions where money is exchanged between the customer and the venue.

  • Payment - Provides the value paid by the customer towards the Order, decreasing the Order balance. (Is accompanied by a payment method). Positive value.
  • Refund - Provides the value refunded/credited to the customer. Negative value.
  • ChargeBack - Provides the value refunded to a customer by the bank in the case of a chargeback dispute. Negative value.
  • ChargeBackRefund - Provides the value refunded to a customer by ACME in the case of certain chargeback disputes. Negative value.

Membership Transaction types

The following types, which reconcile the value of an old membership item with a new one, are used to notate the transactions associated with membership lifecycle actions where one term replaces another term.

  • PaymentAdjustment
  • RefundAdjustment

Depreciated Transaction types

The following transaction type may appear in certain reporting data sets; however they are no longer generated in ACME as data and will not appear as a data value in ACME.

  • ChargeBack Reversal
  • ManualEntry
  • NoPayment
  • Rebook 
  • RebookPayment
  • RebookPaymentSale
  • RebookRefund
  • RebookRefundSale
  • RebookRefundAdjustSale
  • RebookPaymentAdjustSale
  • RebookRefundAdjustment
  • RebookPaymentAdjustment