11.10.0 Release

Production Release Date: Thursday, February 18th, 2021

Platforms: Backoffice (B2B), eCommerce (B2C), ACME Sales (POS), Access Control (AC)

Release Type: Minor

Downtime: None

Test Environments: sand10, POS-Sandbox 11.10.0


Longer Email Domain Names

We have increased the number of characters allowed for email domains, and now support up to 64 characters for email domains such as .luxury, .quebec and more.

Apple Updates and iOS Upgrades

We are updating the Apple iOS certificates for the ACME Sales POS and Access Control applications to keep them running on iOS devices. We do this to stay in compliance with Apple development requirements. We have also upgraded our code to the latest library versions.

Membership API

We have updated the membership APIs (list and get) to filter by, and return in the response - the updated date and updated by details.  The documentation will be updated once in production to reflect this change: General Membership APIs

Salesforce Internal Alerts

We have added additional alerts that will help us monitor the Salesforce integration and notify us if there is an issue.


We have improved security on our eCommerce sites to prevent a URL from being entered into the name and email form fields in checkout.

Bug Fixes


The event cancelation email now honors the "b2c-from-email" and "b2c-from-name" fields defined in Theme → Email tab - Email Variables section.

Void Flow on ACME Sales (POS)

We addressed issues related to using the "Void Items" button to refund a ticket purchased with a coupon.

Stripe hardening

We fixed a couple of minor issues in our Stripe integration.

Custom ReCAPTCHA Message

The text override defined for the "checkout-process-recaptcha-message" theme variable, is now appearing in checkout, if the user appears to Google as if they are a bot.

Daylight savings time issue with resource availability

Resource availability was not handling daylight savings time correctly for resources with availability hours specified. After March 14, 2021, resources wrongly showed available one hour later than they should. This has been resolved.

Note: If you have resources with availability hours set beyond March 14, 2021, and this setting was saved prior to the release of 11.10.0, you will need to tap Edit > Update for these resources to ensure their availability saves as expected.

Private Event Schedule duration

When creating a Private Event, the duration wrongly pre-filled an extra hour if the private event schedule had a duration of less than an hour. This has now been resolved.

New and Updated Knowledge Articles

We have made several updates to our documentation including a reorganization of our Knowledge Base for improved navigation.

Upcoming Sandbox Data Refreshes - UPDATED

  • The next data refresh for Sand15 is scheduled on March 16th, 2021.
  • The next data refresh for Sand10 is scheduled on March 30th, 2021.

ACME eCommerce Deep-linking Guide - UPDATED

  • Deep-link generator tool has been updated to version 5

Quick Tips: Device Connectivity

Back Office Events Resource Center - UPDATED

Import / Export Resource Center

ACME Security for Online Sales - UPDATED

ACME API Integration Resource Center

General Membership APIs - (Update coming February 19th, 2021)

Note: To ensure Back Office updates are as seamless as possible, we recommend performing a hard refresh of your internet browser after a release is deployed. In some cases, you may also need to reset your browser's data cache including any saved cookies and related browsing data. Please contact support@acmeticketing.com if you experience any issues after a release.