Overview

The Chipper 2X BT is an ultra-portable bluetooth credit card reader that connects to an iPad for use with ACME Sales. This reader supports contactless, chip, and magstripe payments. This device connects to ACME sales over a bluetooth connection so it is ideal for a mobile point of sale. Note that the card reader does not include a PIN pad or any user interface for the customer. It will be up to the POS user to communicate the amount due and relay instructions on when to insert and remove the card from the terminal.


Getting Started

1. To order readers and charging cradles - contact your customer success representative.

2. When received, charge the reader for at least 2-3 hours before using.

3. Do NOT try to connect the device within the iPad's Bluetooth settings.  The device must be connected via ACME POS Configuration menu.  (See below)


Configuration

  1. Before first use, charging is required for approximately two to three hours. Note: To prevent potential electrical damage to the Chipperâ„¢ 2X BT, please use the Micro USB cable provided with the packaging only.
  2. Log in to ACME Sales and navigate to Configuration>Chip Card Reader. (This will require the user to have sufficient permissions to access the Configuration menu).
  3. Select the Bluetooth connection option from the Pick List and then select Find Devices.
  4. Select the serial number for your card reader from the list of nearby devices. 
  5. If this is the first time the card reader is being connected, a pop-up modal may appear indicating that updates need to be downloaded. You mush wait for this process to finish before the card reader can be used.
  6. Once the card reader is connected, you can now begin taking payments in ACME Sales.


Troubleshooting FAQs

Q: I don't see the card reader as available in the Configuration menu.
A: Ensure that the card reader is on, fully charged (2-3 hrs before use),  has a flashing blue light, and that ACME Sales is allowed to use Bluetooth on your device. You can check this in iOS Settings>Privacy>Bluetooth. 


Q: I can't get my card reader to connect in ACME Sales.

A: Make sure that you are pairing the device in ACME Sales and not the Bluetooth menu on the iPad. Unlike other Bluetooth devices, these card readers must be paired from within ACME Sales. 


Q: The POS is not finding the Chipper, only the spinning graphic is showing.

A: Restart the POS app and try again.


Q: When inserting the card, when should the guest take out the card? 

A: After the device beeps 2 times the customer should be safe to remove the card.  If the beeps are not audible, once the last 4 digits of the card and the name on card appear on the right panel of checkout, the agent can tell the customer can take the cart out of the Chipper.


Q: What do the LED lights mean?

A: See list below


NoneThe reader is off.
Flashing blue every secondThe reader is on and ready to connect to a device. (Will turn off after 5 min.)
Multicolored flashingThe reader has been discovered using Bluetooth Proximity and is ready to connect.
Steady blueThe reader is connected to a device.
Flashing blue every 5 secondsThe reader is in standby mode. (Will remain in standby indefinitely.)
Alternating red and magentaThe reader is charging.
Flashing redThe reader’s battery is low.
Rapidly flashing blue and orangeThe reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on.



For troubleshooting and more details about the Chipper please see Stripe's documentation here.