TABLE OF CONTENTS


Overview

The BBPOS WisePOS E is the current generation EMV card reader supported by Stripe for use with ACME Sales. This reader supports contactless, chip, and magstripe payments and connects with the ACME Sales terminal over a Wi-Fi connection. The card reader runs from a rechargeable lithium ion battery, so it is appropriate for a stationary or mobile POS terminal.


Note: This card reader must first be activated with ACME Support prior to use. Contact support@acmeticketing.com to learn more. 



Configuration

  1. Log in to ACME Sales and navigate to Configuration>Chip Card Reader. (This will require the user to have sufficient permissions to access the Configuration menu).
  2. Select the WiFi/Ethernet connection option from the picklist and then select Find Devices.
  3. Select the registered name from the list of available options. 
  4. Once the card reader is connected, you can now begin taking payments in ACME Sales!

Optional: Add a Splash Image to the Card Readers 

The splash screen is the default screen displayed when your WisePOS E is ready to accept payments. If you would like to customize this image for all your devices, please email support@acmeticketing.com and provide an image that meets the following requirements:  
  • Width: 720px
  • Height: 1280px
  • JPG or PNG format
  • Max size: 2MB

Troubleshooting FAQs

Q: I don't see the card reader as available in the Configuration menu.
A: Double check that the Tenant ID and Terminal ID used to log in matches your Back Office configuration.


Q: I can't get my card reader to connect in ACME Sales.

A: This is most likely due to a local network settings conflict. See https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting to learn more. 


Q: How do I access the device settings?

A: To open the settings menu swipe right from the left edge of the reader screen to reveal a settings button.  Tap the settings button and enter the PIN 07139.  You can update your WiFi settings or generate a pairing code for registration of the device with ACME Product Support.  To close the screen click the back arrow in the top left corner.


For troubleshooting and more details please see Stripe's documentation here.