When renewing a membership in Backoffice, Billing Contact data is not auto-populating as expected on the cart screen, causing errors or non-responsiveness when attempting to complete the transaction.
To resolve, follow these steps:
1. Select the pencil icon to edit the Primary Cardholder information at the top of the screen
2. Select Save
3. Note that your Billing Contact information has now auto-populated and the renewal can be completed
