Known Issues

Known Issues with iPadOS16
Please note that as of 11/2022, there are critical issues with our application and iPadOS16. For that reason, we do not recommend updating until a new versi...
Thu, 10 Nov, 2022 at 3:43 PM
​POS | Editing Billing Contact with an external keyboard
We are aware of a crash that can happen in checkout when using an external keyboard. We are working on a fix. Until then, please work with your front desk s...
Thu, 10 Nov, 2022 at 1:33 PM
Additional member tickets not receiving a discount
Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...
Mon, 2 Aug, 2021 at 1:30 PM
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...
Thu, 29 Jul, 2021 at 10:21 AM
Refunding Donations
Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...
Thu, 30 Jan, 2020 at 1:58 PM
Unable to Save Changes When Editing a Membership Record
Issue In some cases after editing a Membership record in ACME Sales, a user may notice that the "Save Changes" button is disabled. Work-Around ...
Thu, 4 Mar, 2021 at 7:14 PM
How to Schedule Future Dates Using Indefinite Option
Description:  When creating a schedule for events, there is an option to select 'Indefinite'.  Event instances with an indefinite schedule automat...
Thu, 9 Jul, 2020 at 5:59 PM
One time schedule not creating event instance as expected
Issue: If you are having trouble publishing a one-time schedule, it may be due to a known bug. Occasionally, we have seen that creating a one time schedule...
Mon, 2 Mar, 2020 at 3:16 PM
Emails from ACME Not Delivering to Inbox
Issue Email providers may in some cases place ACME generated emails, including order confirmations and receipts, into a spam folder, quarantine for a perio...
Fri, 10 Dec, 2021 at 1:06 PM
Refund Status Not Updating in Some Cases
Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...
Thu, 19 Mar, 2020 at 7:54 PM