ACME Product Support

Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...

Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...

Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...

Issue In some cases after editing a Membership record in ACME Sales, a user may notice that the "Save Changes" button is disabled. Work-Around ...

Description:  When creating a schedule for events, there is an option to select 'Indefinite'.  Event instances with an indefinite schedule automat...

Issue: If you are having trouble publishing a one-time schedule, it may be due to a known bug. Occasionally, we have seen that creating a one time schedule...

Issue Email providers may in some cases place ACME generated emails, including order confirmations and receipts, into a spam folder, quarantine for a perio...

Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...

Issue:  When a Purchase Availability rule is programmed on an Event Template to stop sales x minutes before event starts, the associated event listing in A...

Issue: When events are configured to expire tickets x days after Event date, the Email confirmation header may show an unexpected date. This happens because...