Known Issues
Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...
Mon, 2 Aug, 2021 at 1:30 PM
Issue: Users who do not have the Tenant_Admin_View permission will see an RBAC error when attempting to access membership records in Backoffice. This is ...
Wed, 13 Sep, 2023 at 4:34 PM
Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...
Thu, 29 Jul, 2021 at 10:21 AM
Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...
Thu, 30 Jan, 2020 at 1:58 PM
Issue In some cases after editing a Membership record in ACME Sales, a user may notice that the "Save Changes" button is disabled. Work-Around ...
Thu, 4 Mar, 2021 at 7:14 PM
Description: When creating a schedule for events, there is an option to select 'Indefinite'. Event instances with an indefinite schedule automatic...
Thu, 9 Jul, 2020 at 5:59 PM
Issue In some cases, email providers may place ACME generated emails (including order confirmations with receipt info) into a spam folder, quarantine them ...
Wed, 24 May, 2023 at 7:16 PM
Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...
Thu, 19 Mar, 2020 at 7:54 PM
Issue: When a Purchase Availability rule is programmed on an Event Template to stop sales x minutes before event starts, the associated event listing in A...
Mon, 24 Jan, 2022 at 1:51 PM
Issue: When events are configured to expire tickets x days after Event date, the Email confirmation header may show an unexpected date. This happens because...
Thu, 3 Sep, 2020 at 2:28 PM