Known Issues
Issue: In ACME Sales 11.33, manual card entry will result in a decline when making a payment in Order Managment including Membership conversions and modifyi...
Wed, 21 Feb, 2024 at 1:04 PM
Issue: Changes made to a User Profile after not being saved. Status: Our team is aware of the issue and is currently evaluating possible solutions.
Fri, 8 Mar, 2024 at 11:18 PM
Issue: ACME Sales 11.33 included an update for the Ingenico card readers to SDK 4.0. This update causes an issue where the MAC address being communicated ...
Thu, 15 Feb, 2024 at 12:07 PM
Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...
Mon, 2 Aug, 2021 at 1:30 PM
Issue: Epson receipt printers may disconnect from ACME Sales if the device is idle or not in use for a period of time. Interim Solution: We have temporari...
Tue, 17 Oct, 2023 at 6:08 PM
Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...
Thu, 29 Jul, 2021 at 10:21 AM
Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...
Thu, 30 Jan, 2020 at 1:58 PM
Description: When creating a schedule for events, there is an option to select 'Indefinite'. Event instances with an indefinite schedule automatic...
Fri, 16 Feb, 2024 at 4:23 PM
Issue In some cases, email providers may place ACME generated emails (including order confirmations with receipt info) into a spam folder, quarantine them ...
Wed, 24 May, 2023 at 7:16 PM
Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...
Thu, 19 Mar, 2020 at 7:54 PM