Known Issues

Unable to manually enter credit card numbers in Order Management
Issue: In ACME Sales 11.33, manual card entry will result in a decline when making a payment in Order Managment including Membership conversions and modifyi...
Wed, 21 Feb, 2024 at 1:04 PM
Ingenico card readers not connecting after updating to 11.33.0
Issue:  ACME Sales 11.33 included an update for the Ingenico card readers to SDK 4.0. This update causes an issue where the MAC address being communicated ...
Thu, 15 Feb, 2024 at 12:07 PM
Additional member tickets not receiving a discount
Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...
Mon, 2 Aug, 2021 at 1:30 PM
Epson Ethernet Printers and ACME Sales 11.31
Issue: Epson receipt printers may disconnect from ACME Sales if the device is idle or not in use for a period of time. Interim Solution: We have temporari...
Tue, 17 Oct, 2023 at 6:08 PM
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...
Thu, 29 Jul, 2021 at 10:21 AM
Refunding Donations
Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...
Thu, 30 Jan, 2020 at 1:58 PM
How to Schedule Future Dates Using Indefinite Option
Description:  When creating a schedule for events, there is an option to select 'Indefinite'.  Event instances with an indefinite schedule automatic...
Fri, 16 Feb, 2024 at 4:23 PM
Emails from ACME Not Delivering to Inbox
Issue In some cases, email providers may place ACME generated emails (including order confirmations with receipt info) into a spam folder, quarantine them ...
Wed, 24 May, 2023 at 7:16 PM
Refund Status Not Updating in Some Cases
Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...
Thu, 19 Mar, 2020 at 7:54 PM
Events Hidden from View in Access Control
Issue:  When a Purchase Availability rule is programmed on an Event Template to stop sales x minutes before event starts, the associated event listing in A...
Mon, 24 Jan, 2022 at 1:51 PM