Orders in Back Office
Steps: Navigate to event list. Click on the ticket icon for the event. The cart overlay appears: Use this overlay to build your order (and later pr...
Thu, 21 Nov, 2019 at 6:54 PM
Users who are not on the front line using an ACME Point of Sale terminal can view and manage orders in ACME Back Office. TABLE OF CONTENTS Order Sea...
Wed, 13 Oct, 2021 at 11:32 PM
How To Search For An Order in Back Office There are 2 ways to search for orders. The first option is to: Navigate to the Order Menu > Orders (1) the...
Thu, 13 Feb, 2020 at 12:34 PM
STEP ONE - Creating An Order Select the ticket icon to begin a buy-flow, creating a shopping cart for your order. • When you click on a "ticket&qu...
Thu, 27 Feb, 2020 at 4:21 PM
Once in the cart, to delete and event or cancel the entire cart: 1) select the "x" as shown in the first exhibit below. or 2)to delete an enti...
Thu, 27 Feb, 2020 at 4:24 PM
To process a refund and cancel and order in the ACME Back Office, you will first navigate to the Order tab > Orders. In the search bar at the top of the ...
Thu, 22 Jul, 2021 at 10:55 AM
To edit an existing order, follow the steps below: Note: Always check the event capacity availability before editing an order to add tickets Navigate ...
Thu, 10 Dec, 2020 at 5:10 PM
To rebook an order, first locate the order number (see image below) Next, • Locate the event that the guest needs to reschedule to. • Select the &quo...
Thu, 19 Nov, 2020 at 12:44 PM
Orders placed in ACME automatically trigger a confirmation email to the Order Contact via SendGrid. SendGrid handles the email triggered by ACME until it re...
Fri, 17 Dec, 2021 at 5:39 PM
ORIGINAL ORDER When viewing a B2B order, the TRANSACTIONS tab tells a specific order's story (edits, refunds, rebooks, cancel). The above order ha...
Thu, 27 Feb, 2020 at 4:07 PM