Orders in Back Office

How-To: Sell tickets to individuals in Backoffice
Steps:  Navigate to event list. Click on the ticket icon for the event.  The cart overlay appears:  Use this overlay to build your order (and later pr...
Thu, 21 Nov, 2019 at 6:54 PM
Working with Orders in Back Office
Users who are not on the front line using an ACME Point of Sale terminal can view and manage orders in ACME Back Office.  TABLE OF CONTENTS Order Sea...
Wed, 13 Oct, 2021 at 11:32 PM
Existing Order Search
How To Search For An Order in Back Office   There are 2 ways to search for orders. The first option is to: Navigate to the Order Menu > Orders (1) the...
Thu, 13 Feb, 2020 at 12:34 PM
Shopping Cart: Creation and Completion of a Guest Order
STEP ONE - Creating An Order  Select the ticket icon to begin a buy-flow, creating a shopping cart for your order.   • When you click on a "ticket&qu...
Thu, 27 Feb, 2020 at 4:21 PM
Deleting an event from a shopping cart or cancel an entire shopping cart
Once in the cart, to delete and event or cancel the entire cart: 1) select the "x" as shown in the first exhibit below. or 2)to delete an enti...
Thu, 27 Feb, 2020 at 4:24 PM
How to Cancel or Refund an Order
To process a refund and cancel and order in the ACME Back Office, you will first navigate to the Order tab > Orders. In the search bar at the top of the ...
Thu, 22 Jul, 2021 at 10:55 AM
How to Edit An Existing Order
To edit an existing order, follow the steps below: Note: Always check the event capacity availability before editing an order to add tickets Navigate ...
Thu, 10 Dec, 2020 at 5:10 PM
How to Rebook an Order in Back Office
To rebook an order, first locate the order number (see image below) Next, • Locate the event that the guest needs to reschedule to. • Select the &quo...
Thu, 19 Nov, 2020 at 12:44 PM
ACME Email Delivery Status
Orders placed in ACME automatically trigger a confirmation email to the Order Contact via SendGrid. Order updates and cancellations will also trigger emails...
Wed, 16 Feb, 2022 at 11:03 AM
How to read the "Transactions" order tab
ORIGINAL ORDER When viewing a B2B order, the TRANSACTIONS tab tells a specific order's story (edits, refunds, rebooks, cancel). The above order ha...
Thu, 27 Feb, 2020 at 4:07 PM