ACME Product Support

TABLE OF CONTENTS Booking Orders on the Event List Apply Coupons to an Order Booking Orders on the Event List Steps:  Navigate to event list. ...

Users who are not on the front line using an ACME Point of Sale terminal can view and manage orders in ACME Back Office.  TABLE OF CONTENTS Order Sea...

How To Search For An Order in Back Office   There are 2 ways to search for orders. The first option is to: Navigate to the Order Menu > Orders (1) the...

Once in the cart, to delete and event or cancel the entire cart: 1) select the "x" as shown in the first exhibit below. or 2)to delete an enti...

To process a refund and cancel an event order in the ACME Backoffice, you will first navigate to the Order tab > Orders. In the search bar at the top of ...

To edit an existing order, follow the steps below: Note: Always check the event capacity availability before editing an order to add tickets Navigate ...

To rebook an order, first locate the order number (see image below) Next, • Locate the event that the guest needs to reschedule to. • Select the &quo...

Orders placed in ACME automatically trigger a confirmation email to the Order Contact via SendGrid. Order updates and cancellations will also trigger emails...

TABLE OF CONTENTS Original Order Rebooked Order Additional Ticket Added to Existing Order Partial Order Refund Partial Rebook Ticket Conversions ...

Tickets can be booked and memberships can be renewed directly from a member's profile in Back Office. To either renew a membership or book tickets into...