Orders in Back Office
Steps: Navigate to event list. Click on the ticket icon for the event. The cart overlay appears: Use this overlay to build your order (and later pr...
Thu, 21 Nov, 2019 at 6:54 PM
Users who are not on the front line using an ACME Point of Sale terminal can view and manage orders in ACME Back Office. TABLE OF CONTENTS Order Sea...
Wed, 3 Mar, 2021 at 11:41 AM
How To Search For An Order in Back Office There are 2 ways to search for orders. The first option is to: Navigate to the Order Menu > Orders (1) the...
Thu, 13 Feb, 2020 at 12:34 PM
STEP ONE - Creating An Order Select the ticket icon to begin a buy-flow, creating a shopping cart for your order. • When you click on a "ticket&qu...
Thu, 27 Feb, 2020 at 4:21 PM
Once in the cart, to delete and event or cancel the entire cart: 1) select the "x" as shown in the first exhibit below. or 2)to delete an enti...
Thu, 27 Feb, 2020 at 4:24 PM
To process a refund and cancel and order in the ACME Back Office, you will first navigate to the Order tab > Orders. In the search bar at the top of the ...
Thu, 22 Jul, 2021 at 10:55 AM
To edit an existing order, follow the steps below: Note: Always check the event capacity availability before editing an order to add tickets Navigate ...
Thu, 10 Dec, 2020 at 5:10 PM
To rebook an order, first locate the order number (see image below) Next, • Locate the event that the guest needs to reschedule to. • Select the &quo...
Thu, 19 Nov, 2020 at 12:44 PM
You can check a confirmation email's delivery status by clicking on the Email Status tab. To view the most recent email status, it may be necessary to...
Mon, 10 Feb, 2020 at 4:55 PM
ORIGINAL ORDER When viewing a B2B order, the TRANSACTIONS tab tells a specific order's story (edits, refunds, rebooks, cancel). The above order ha...
Thu, 27 Feb, 2020 at 4:07 PM