ACME Access Control (AC) requires an Apple iPod Touch and a scanner made by Socket Mobile. These devices both run on rechargeable batteries and communicate via Bluetooth. From time to time, you may observe a connectivity issue caused by one of these factors. In the event that your AC unit stops behaving as expected, please try these troubleshooting steps:
1. Ensure that both the iPod Touch and the Socket scanner are on and have an adequate charge. If either of the devices are running at less than 10% battery power, you can expect to see intermittent connectivity issues. We recommend charging both devices overnight whenever possible.
2. Check the Bluetooth Settings menu on the iPod Touch and confirm the Socket scanner is properly paired. The Socket scanner will need to be paired in this menu for it to work in Access Control. Learn more about pairing Access Control devices here.
3. In the Access Control Configuration menu, check that the Socket 7Qi is selected as the current Scanner. Note that your model of Socket Scanner may vary. This selection is required for any Socket scanner to communicate with the Access Control app.
Still having an issue? Please reach out to ACME Product Support by email: firstname.lastname@example.org.