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Knowledge base
ACME Communications
System Status
1
Current System Versions and Status
Announcements
7
Q2 2023 Product Webinar - June 6, 2023
Q1 2023 Product Webinar - February 21, 2023
API Checkout Changes - reCAPTCHA v2 Checkbox and v3 required
Time Sensitive: API Checkout Changes
Holiday Support
View all 7
Release Notes
23
11.30.0.1 Release Notes
11.30.0 Release Notes
11.29.0 Release Notes
11.28.0.3 Release Notes
11.28.0.2 Release Notes
View all 23
ACME Community Newsletter
11
ACME Community Newsletter | Summer 2023 - Issue 11
ACME Community Newsletter | Spring 2023 - Issue 10
ACME Community Newsletter | Winter 2023 | Issue 9
ACME Community Newsletter | Fall 2022 | Issue 8
ACME Community Newsletter | Summer 2022 | Issue 7
View all 11
Known Issues
18
Additional member tickets not receiving a discount
Users Unable to View/Sell Memberships in Backoffice
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Refunding Donations
Unable to Save Changes When Editing a Membership Record
View all 18
ACME Policies and Procedures
ACME Policies
6
Using ACME Sandboxes
ACME Credit Cards for Sandbox Testing
About ACME's Fraud Shield
General Data Protection Regulations (GDPR)
ACME PCI Documentation
View all 6
System Administration & Configuration
Backoffice Settings
18
Settings
Configuring the My Profile Page
Company Profile
Departments
Configuring Pass Ranges
View all 18
User Management
6
About ACME Users
Adding Users to the ACME Platform
User Permissions
Recommended Standard Groups & Roles
Creating Custom Roles and Permission Groups
View all 6
Event Management
Pricing
7
Tickets and Pricing Overview
Categories (Ticket Types)
Working with Price Lists
Discounting Prices in ACME
Discount Lists
View all 7
Events in Backoffice
10
Backoffice Events Resource Center
Event Tab: Methods of Searching for An Event
Checking Event Capacity and Availability
Event Cancelations and Unexpected Closures
Modifying an Event Instance
View all 10
Event Configuration
15
Event Template Basics
Creating Event Schedules
Setting Your Available Sales Channels For Your Event
Configuring Member Rules for Event Discounts
Creating a Timed-Entry Event with a Standard Schedule
View all 15
Event Template Management
4
Moving from General Admission to Timed Admission
Ending an Event Schedule to Stop Sales
Removing Old Schedules in Backoffice
Moving from Timed Ticketing to General Admission Hours
Add-ons
1
Working with Add-ons
Forms
2
Creating Forms
Viewing Form Responses
Online Sales
ACME Hosted eCommerce Pages (B2C)
11
Your eCommerce (B2C) Website
ACME eCommerce Deep-linking Guide
Tips for using HTML with CSS
Online Sales of Invitation-only Events
ACME Security for Online Sales
View all 11
Theme Text Variables
6
ACME eCommerce Text Variables - Overview
ACME eCommerce Text Variables - Events
ACME eCommerce Text Variables - Cart & Checkout
ACME eCommerce Text Variables - Membership
ACME eCommerce Text Variables - Donations
View all 6
Theme CSS Variables
2
ACME eCommerce CSS Variables - Buttons
FAQ: CSS Variables
Branded URL Service
2
Secure Branded URLs for eCommerce
Branded URL Setup: Generating a CSR
Group Bookings
Resources
3
Working with Resources; People, Places, Equipment
How to assign Resources to Resource Requests
FAQ: Why are resources not showing as Available when assigning?
Organizations
7
Organizations Overview
Organization Categories
Create a New Organization Category
Edit an Existing Organization Category
Delete an Organization Category
View all 7
Organizations and Group Sales
0
POS Sales
ACME Sales (POS) Configuration
6
POS Appearance Overview
POS Appearance Configuration
Creating Sales Terminal IDs
ACME Sales Country and Territory List
Configuring the POS to automatically print signature slips
View all 6
Using ACME Sales (POS)
17
ACME Sales (POS) Resource Center
Selling Tickets in ACME Sales
Order Management in ACME Sales
Transact as a Member at POS
Transact as an Organization at POS
View all 17
Offline Mode
2
Offline Mode for Sales - Additional Information
Offline Transactions Guide
Backoffice Sales
Backoffice Sales and Order Management
13
How-To: Selling tickets to individuals in Back office
Working with Orders in Back Office
Existing Order Search
Deleting an event from a shopping cart or cancel an entire shopping cart
How to Cancel or Refund an Event Order
View all 13
Membership
Membership Sales and Transactions
11
Quick Tips: Membership Sales
Memberships in ACME Sales (POS)
Membership Sales in Backoffice
Selling Tickets to Members in Back Office
Edit Membership Information on POS
View all 11
Membership FAQs
7
Membership FAQ: Transact (as a Member) Button is Grayed Out
Membership FAQ: A Membership Record has no ACME Level Listed on it and There is an Error When Trying to Purchase Tickets or Update the Membership
Membership FAQ: How do I manage duplicate membership records during purchase?
Membership FAQ: A member wants to upgrade/downgrade at the Point of Sale, but I don't see the desired membership level as an option. Why?
FAQ: The correct levels or actions aren't appearing to Renew, Upgrade, Downgrade, or Rejoin a membership.
View all 7
Donations
Donation Configuration
5
Configuring Donations
Configuring the Donation landing page for eCommerce
Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
Configuring the Donation Only Confirmation Email
How to: Removing a Donation from an Order
Custom Donation Landing Pages
1
Creating Custom Donation Landing Pages
Access Control
Scanning with ACME Access Control
6
Scanning Tickets with ACME AC
Membership Card Scanning
Key differences between scanning and manually checking in a ticket
Q: If a family arrives with several tickets, do I need to scan each one?
Q: What happens if someone tries to use an expired ticket?
View all 6
Rebooking with ACME Access Control
0
Knowledgebase
0
Reports
Reporting Concepts
3
Getting Started with ACME Reports
Transaction Type Definitions
Membership Lifecycle Action Definitions
ACME Standard Reports
2
ACME Standard Reports Resource Center
Financial Settlement Report
Creating and Managing Reports
6
How To: Run a Report on Rebooked Orders
Reporting on Future Orders
Reporting on Forms for Rebooked Tickets
Updating Report Date Ranges During DST Transitions
Reporting on Purchaser Data
View all 6
Reporting Data Sources
10
Reporting Datasets
Reporting Data Sources - Transaction Data Set
Reporting Data Sources - Sale Data Set
Reporting Data Sources - Event Data Set
Reporting Data Sources - Ticket Analytics Data Set
View all 10
ACME Standard Donation Reports
3
ACME Standard Donation Reports Overview
D: Donations Detail Report
D: Donations Summary Report
ACME Standard Event Reports
2
ACME Standard Event Reports Overview
E: Daily Event Overview Report
ACME Standard Group Sales Reports
3
ACME Standard Group Sales Reports Overview
G: Account Order History Report
G: Group Sales Payment Details Report
ACME Standard Membership Reports
7
ACME Standard Membership Reports Overview
M: Event Attendance by Membership Level Report
M: Membership Lifecycle Actions (Detail) Report
M: Membership Renewal Projection by Level Report
M: Membership Sales by Lifecycle Action (Summary) Report
View all 7
ACME Standard Order Reports
3
ACME Standard Order Reports Overview
O: Order Arrivals Report (All Orders with Contact)
O: Unpaid Orders Report
ACME Standard Payment Reports
11
ACME Standard Payment Reports Overview
P: All Payments (Detail) Report
P: All Payments by Form of Payment Report
P: All Payments by Sale Channel Report
P: All Payments by Sale Channel and Form of Payment Report
View all 11
ACME Standard Revenue Reports
11
ACME Standard Revenue Reports Overview
R: All Revenue (Detail) Report
R: Daily Item Sales and Revenue Summary Report
R: Daily Item Sales and Revenue by Item Type Report
R: Daily Item Sales and Revenue by Sale Channel Report
View all 11
ACME Standard Usage (Ticket Scanning) Reports
2
ACME Standard Usage (Ticket Scanning) Reports Overview
U: Ticket Use by Event Report
Hardware and Peripherals
Hardware Support
11
Hardware for ACME Applications
Optimizing Your Box Office Network Configuration
Network Requirements to Communicate With Airwatch
Hardware Setup Guide for IT & Visitor Services
Configuring your iPad for an Ethernet Connection
View all 11
Setting Up ACME for Frontline Operations
8
Quick Tips: Device Connectivity
Configuring ACME Access Control
Connecting a Receipt Printer with ACME Sales
Troubleshooting Your Access Control Unit
Setting Up a Contactless Access Control Station
View all 8
Updating and Managing Software
4
Updating ACME Apps from the AirWatch Catalog
Updating Your iOS or Airwatch Hub App
Updating or Restoring Apple iOS using iTunes
Q: Can I update to the latest iOS?
Printers
7
Ethernet Printer Troubleshooting
Bluetooth Printer Setup and Troubleshooting
Setting up an Epson Receipt Printer with an Ethernet Connection
Auto Re-connect Mode on the BT Epson TM-T88V
Standard Maintenance for BOCA Lemur Printers
View all 7
Worldpay Devices
8
Credit Card Hardware: Worldpay
Configuring an Ingenico EMV Card Reader for ACME Sales
Configuring the Ingenico Lane/3000 Device (Ethernet)
Configuring the Ingenico Link/2500 device (WiFi)
Configuring the Ingenico iPP350 with a Static IP Address
View all 8
ACME Integrations
Reseller/OTA Integrations
8
ACME Reseller/OTA Integration Resource Center
CityPASS Integration Setup Guide
GetYourGuide Integration Setup Guide
Ingresso Integration Setup Guide
Tiqets Integration Setup Guide
View all 8
Import/Export
20
Import / Export Resource Center
How to: Importing Membership Data
Adding Attribute and Alias Fields to Raiser's Edge for ACME Data Imports
How to: ACME Export for CRM integration
Membership Import Required Fields
View all 20
Google Analytics and Google Tag Manager
7
Google Analytics 4 Setup
Google Tag Manager (GTM) Tenant Setup
Google Analytics (GA) Tenant Setup
ACME/Google Field Mapping Overview
GTM Triggers and Variables Explained
View all 7
Workato: ACME/Salesforce Integration
1
Coming Soon! The Workato ACME/Salesforce Integration
Archive
Announcements Archive
18
Time Sensitive: SFDC Instance Migration & ACME Impact
Product Webinar - November 1, 2022
You're Invited: Rezdy Webinar - December 8, 2022
New Mobile Stripe Card Readers!
New Mobile Stripe Card Readers - Canada
View all 18
Release Notes Archive
68
11.22.3 Release Notes
11.22.2.1 Release Notes
11.22.2 - ACME Payments Release Notes
11.22.1 Release Notes
ACME Salesforce Managed Package - version 1.106.1
View all 68
