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Knowledge base
ACME Communications
System Status
1
Current System Versions and Status
Release Notes
30
11.21.2 Release Notes
11.21.1 Release Notes
11.21.0 Release Notes
11.20.1 Release Notes
11.20 Release Notes
View all 30
Announcements
7
Time Sensitive: SFDC Instance Migration & ACME Impact
New Offering: Secure Branded URLs for eCommerce
New Mobile Stripe Card Readers!
New Mobile Stripe Card Readers - Canada
Notice: Steps to increase ACME online payment security
View all 7
ACME Community Newsletter
7
ACME Community Newsletter | Summer 2022 | Issue 7
ACME Community Newsletter | Spring 2022 | Issue 6
ACME Community Newsletter | Fall 2021 | Issue 5
ACME Community Newsletter | Summer 2021 | Issue 4
ACME Community Newsletter | Spring 2021 | Issue 3
View all 7
Known Issues
15
Additional member tickets not receiving a discount
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Refunding Donations
Unable to Save Changes When Editing a Membership Record
How to Schedule Future Dates Using Indefinite Option
View all 15
Configuring ACME
Back Office Administration and Settings
18
Settings
Configuring the My Profile Page
Company Profile
Departments
Custom Fields
View all 18
Pricing
7
Tickets and Pricing Overview
Categories (Ticket Types)
Working with Price Lists
Discounting Prices in ACME
Discount Lists
View all 7
Event Configuration
17
Event Template Basics
Creating Event Schedules
Setting Your Available Sales Channels For Your Event
Configuring Member Rules for Events
Creating a Timed-Entry Event with a Standard Schedule
View all 17
ACME Hosted eCommerce Pages (B2C)
16
Your eCommerce (B2C) Website
ACME eCommerce Deep-linking Guide
Tips for using HTML with CSS
ACME eCommerce Text Variables - Overview
ACME eCommerce Text Variables - Events
View all 16
ACME Sales (POS) Configuration
6
POS Appearance Overview
POS Appearance Configuration
Creating Sales Terminal IDs
ACME Sales Country and Territory List
Configuring the POS to automatically print signature slips
View all 6
Add-ons
1
Working with Add-ons
Donations
6
Configuring Donations
Configuring the Donation landing page for eCommerce
Creating Custom Donation Landing Pages
Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
Configuring the Donation Only Confirmation Email
View all 6
Forms
2
Creating Forms
Viewing Completed Forms
Organizations
5
Organizations Overview
Organization Categories
Create a New Organization Category
Edit an Existing Organization Category
Delete an Organization Category
Using ACME
Events in Back Office
10
Back Office Events Resource Center
Event Tab: Methods of Searching for An Event
Checking Event Capacity and Availability
Event Cancelations and Unexpected Closures
Modifying an Event Instance
View all 10
Orders in Back Office
12
How-To: Selling tickets to individuals in Back office
Working with Orders in Back Office
Existing Order Search
Deleting an event from a shopping cart or cancel an entire shopping cart
How to Cancel or Refund an Order
View all 12
Reports
18
ACME Standard Reports
Getting Started with ACME Reports
Reporting Datasets
Financial Settlement Report
Reporting Data Sources - Transaction Data Set
View all 18
Membership Sales and Transactions
16
Quick Tips: Membership Sales
Memberships in ACME Sales (POS)
New Membership Sales in Backoffice
Membership Renewals in Backoffice
Selling Tickets to Members in Back Office
View all 16
Using ACME Sales (POS)
12
ACME Sales (POS) Resource Center
Selling Tickets in ACME Sales
Order Management in ACME Sales
Transact as a Member at POS
Transact as an Organization at POS
View all 12
Using ACME Access Control
6
Scanning Tickets with ACME Access Control
Configuring Events to allow Auto-Rebook in Access Control
Membership Card Scanning
Q: If a family arrives with several tickets, do I need to scan each one?
Q: What happens if someone tries to use an expired ticket?
View all 6
Resources
3
Working with Resources; People, Places, Equipment
How to assign Resources to Resource Requests
FAQ: Why are resources not showing as Available when assigning?
Offline Mode
3
How to: Using ACME Sales Offline
Manual Offline Mode
Offline Transactions - Quick Guide
Hardware and Peripherals
Hardware Support
10
Hardware for ACME Applications
Optimizing Your Box Office Network Configuration
Network Requirements to Communicate With Airwatch
Configuring your iPad for an Ethernet Connection
Steps for Re-Provisioning an iOS Device
View all 10
Setting Up ACME for Frontline Operations
6
Quick Tips: Device Connectivity
Setting up ACME Access Control
Troubleshooting Your Access Control Unit
Setting Up a Contactless Access Control Station
Resetting Socket scanner to Keyboard Mode
View all 6
Updating and Managing Software
5
Updating ACME Apps from the AirWatch Catalog
Updating Your Airwatch Hub App
Q: Can I update to the latest iOS?
Updating or Restoring Apple iOS using iTunes
Using ACME and Qopper
Printers
7
Ethernet Printer Troubleshooting
Bluetooth Printer Setup and Troubleshooting
Setting up an Epson Receipt Printer with an Ethernet Connection
Auto Re-connect Mode on the BT Epson TM-T88V
Standard Maintenance for BOCA Lemur Printers
View all 7
Worldpay Devices
7
Configuring an Ingenico EMV Card Reader for ACME Sales
Manual CC entry with Ingenico iPP350 EMV card reader
Configuring the Ingenico iPP350 with a Static IP Address
Configuring the Ingenico ISMP4 with ACME Sales (Wi-Fi)
Troubleshooting your Magtek UDynamo Credit Card Reader
View all 7
ACME Integrations
Reseller/OTA Integrations
8
ACME Reseller Integration Resource Center
CityPASS Integration Setup Guide
GetYourGuide Integration Setup Guide
Ingresso Integration Setup Guide
Tiqets Integration Setup Guide
View all 8
Import/Export
17
Import / Export Resource Center
How to: Importing Membership Data
How to: ACME Export for CRM integration
Membership Import Required Fields
Import Error Messages - Staging Step
View all 17
Salesforce Integration
13
ACME/Salesforce Integration Solution
ACME/Salesforce Visualforce Guide
ACME/Salesforce Membership Import Process
Salesforce Integration Tool User Guide
Membership Import: New Memberships and Other Lifecycle Actions
View all 13
Google Analytics and Google Tag Manager
6
Google Analytics (GA) Tenant Setup
Google Tag Manager (GTM) Tenant Setup
ACME/Google Field Mapping Overview
GTM Triggers and Variables Explained
Pixel Tracking with Google Tag Manager (GTM)
View all 6
Archive
Announcements Archive
4
ACME Privacy Policy Updates -05/24/18
Upcoming Changes to ACME Sandbox URLs
ACME 11.4.0 Webinar
ACME Production Maintenance: TLS 1.2 Upgrade
Release Notes Archive
32
11.9.0 Release Notes
11.8.1 Release Notes
11.8.0 Release Notes
11.7.6 Release Notes
11.7.5 Release Notes
View all 32