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Knowledge base
ACME Communications
System Status
1
Current System Status
Release Notes
34
11.10.0 Release Notes
11.9.0 Release Notes
11.8.1 Release Notes
11.8.0 Release Notes
11.7.6 Release Notes
See all 34 articles
Announcements
3
Notice: Steps to increase ACME online payment security
ACME Applications EoL Policy Update - 06/04/19
Security Update - Sandbox Environments on 12/17/2020
ACME Policies and Procedures
ACME Policies
3
Using ACME Sandboxes
General Data Protection Regulations (GDPR)
Using test credit cards in a sandbox
ACME Payment Processors
5
ACME Error Codes
"Invalid Account" error when attempting a refund
Q: Is it possible to issue a refund to a different card?
Using ACME + Stripe
Q: Why are guests getting an address error when purchasing tickets online?
ACME Support
2
Contacting ACME Product Support
Support Ticket Status Definitions
Configuring ACME
Back Office Administration and Settings
13
Company Profile
Departments
Custom Fields
Administration Settings: Website (B2C)
Administration: Lock Event Templates from Editing
See all 13 articles
Pricing
9
Tickets and Pricing Overview
Categories (Ticket Types)
Working with Price Lists
Discounting Prices in ACME
Discount Lists
See all 9 articles
Event Configuration
16
Event Template Basics
Creating Event Schedules
Setting Your Available Sales Channels For Your Event
Creating a Timed-Entry Event with a Standard Schedule
Event Publishing FAQ
See all 16 articles
ACME Hosted eCommerce Pages (B2C)
14
Your eCommerce (B2C) Website
ACME eCommerce Deep-linking Guide
Tips for using HTML with CSS
ACME eCommerce Text Variables - Overview
ACME eCommerce Text Variables - Events
See all 14 articles
ACME Sales (POS) Configuration
6
POS Appearance Overview
POS Appearance Configuration
Creating Sales Terminal IDs
ACME Sales Country and Territory List
Configuring the POS to automatically print signature slips
See all 6 articles
Add-ons
1
Working with Add-ons
Donations
6
Configuring Donations
Configuring the Donation landing page for eCommerce
Creating Custom Donation Landing Pages
Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
Configuring the Donation Only Confirmation Email
See all 6 articles
Forms
2
Creating Forms
Viewing Completed Forms
Configuring Organizations
2
Organizations Overview
Organization Categories
Using ACME
Events in Back Office
9
Event Tab: Methods of Searching for An Event
Checking Event Capacity and Availability
Event Cancelations and Unexpected Closures
Modifying an Event Instance
Working with Suspended Events
See all 9 articles
Orders in Back Office
13
How-To: Sell tickets to individuals in Backoffice
Working with Orders in Back Office
Existing Order Search
Shopping Cart: Creation and Completion of a Guest Order
Deleting an event from a shopping cart or cancel an entire shopping cart
See all 13 articles
Reports
15
ACME Standard Reports
Getting Started with ACME Reports
Reporting Datasets
Reporting Data Sources - Transaction Data Set
Reporting Data Sources - Sale Data Set
See all 15 articles
Membership Sales and Transactions
15
Quick Tips: Membership Sales
Memberships in ACME Sales (POS)
Selling Tickets to Members in Back Office
Membership Renewals in Back Office
Viewing Membership Records
See all 15 articles
Using ACME Sales (POS)
12
ACME Sales (POS) Resource Center
Selling Tickets in ACME Sales
Order Management in ACME Sales
Transact as a Member at POS
Transact as an Organization at POS
See all 12 articles
Using ACME Access Control
4
Scanning Tickets with ACME Access Control
Configuring Events to allow Auto-Rebook in Access Control
Q: If a family arrives with several tickets, do I need to scan each one?
Q: What happens if someone tries to use an expired ticket?
Resources
3
How to assign Resources to Resource Requests
Working with Resources
FAQ: Why are resources not showing as Available when assigning?
Offline Mode
3
How to: Using ACME Sales Offline
Manual Offline Mode
Offline Transactions - Quick Guide
ACME Integrations
Google Analytics and Google Tag Manager
4
Google Analytics (GA) Tenant Setup
Google Tag Manager (GTM) Tenant Setup
ACME/Google Field Mapping Overview
GTM Triggers and Variables Explained
Hardware and Peripherals
Hardware Support
5
Optimizing Your Box Office Network Configuration
Network Requirements to Communicate With Airwatch
Configuring your iPad for an Ethernet Connection
Steps for Re-Provisioning an iOS Device
Provisioning an iOS Device for ACME (Non-DEP)
Setting Up ACME for Frontline Operations
5
Quick Tips: Device Connectivity
Setting up ACME Access Control
Troubleshooting Your Access Control Unit
Setting Up a Contactless Access Control Station
Resetting Socket scanner to Keyboard Mode
Updating and Managing Software
5
Updating the ACME Sales App from the AirWatch Catalog
Updating Your Airwatch Hub App
Q: Can I update to the latest iOS?
Updating or Restoring Apple iOS using iTunes
Using ACME and Qopper
Printers
6
Ethernet Printer Troubleshooting
Bluetooth Printer Setup and Troubleshooting
Setting up an Epson Receipt Printer with an Ethernet Connection
Auto Re-connect Mode on the BT Epson TM-T88V
Standard Maintenance for BOCA Lemur Printers
See all 6 articles
Stripe Devices
2
Configuring the Verifone P400 (For Stripe Use Only)
BBPOS Wisepad 3 and New Zealand Market Support
Worldpay Devices
7
Configuring an Ingenico EMV Card Reader for ACME Sales
Manual CC entry with Ingenico iPP350 EMV card reader
Configuring the Ingenico iPP350 with a Static IP Address
Configuring the Ingenico ISMP4 with ACME Sales (Wi-Fi)
Troubleshooting your Magtek UDynamo Credit Card Reader
See all 7 articles
Archive
Announcements Archive
4
ACME Privacy Policy Updates -05/24/18
Upcoming Changes to ACME Sandbox URLs
ACME 11.4.0 Webinar
ACME Production Maintenance: TLS 1.2 Upgrade
Release Notes Archive
0