ACME Product Support

System Status 1

• Current System Status

Release Notes 34

• 11.10.0 Release Notes
• 11.9.0 Release Notes
• 11.8.1 Release Notes
• 11.8.0 Release Notes
• 11.7.6 Release Notes

See all 34 articles

Announcements 3

• Notice: Steps to increase ACME online payment security
• ACME Applications EoL Policy Update - 06/04/19
• Security Update - Sandbox Environments on 12/17/2020

ACME Policies 3

• Using ACME Sandboxes
• General Data Protection Regulations (GDPR)
• Using test credit cards in a sandbox

ACME Payment Processors 5

• ACME Error Codes
• "Invalid Account" error when attempting a refund
• Q: Is it possible to issue a refund to a different card?
• Using ACME + Stripe
• Q: Why are guests getting an address error when purchasing tickets online?

ACME Support 2

• Contacting ACME Product Support
• Support Ticket Status Definitions

Back Office Administration and Settings 13

• Company Profile
• Departments
• Custom Fields
• Administration Settings: Website (B2C)
• Administration: Lock Event Templates from Editing

See all 13 articles

Pricing 9

• Tickets and Pricing Overview
• Categories (Ticket Types)
• Working with Price Lists
• Discounting Prices in ACME
• Discount Lists

See all 9 articles

Event Configuration 16

• Event Template Basics
• Creating Event Schedules
• Setting Your Available Sales Channels For Your Event
• Creating a Timed-Entry Event with a Standard Schedule
• Event Publishing FAQ

See all 16 articles

ACME Hosted eCommerce Pages (B2C) 14

• Your eCommerce (B2C) Website
• ACME eCommerce Deep-linking Guide
• Tips for using HTML with CSS
• ACME eCommerce Text Variables - Overview
• ACME eCommerce Text Variables - Events

See all 14 articles

ACME Sales (POS) Configuration 6

• POS Appearance Overview
• POS Appearance Configuration
• Creating Sales Terminal IDs
• ACME Sales Country and Territory List
• Configuring the POS to automatically print signature slips

See all 6 articles

Add-ons 1

• Working with Add-ons

Donations 6

• Configuring Donations
• Configuring the Donation landing page for eCommerce
• Creating Custom Donation Landing Pages
• Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
• Configuring the Donation Only Confirmation Email

See all 6 articles

Forms 2

• Creating Forms
• Viewing Completed Forms

Configuring Organizations 2

• Organizations Overview
• Organization Categories

Events in Back Office 9

• Event Tab: Methods of Searching for An Event
• Checking Event Capacity and Availability
• Event Cancelations and Unexpected Closures
• Modifying an Event Instance
• Working with Suspended Events

See all 9 articles

Orders in Back Office 13

• How-To: Sell tickets to individuals in Backoffice
• Working with Orders in Back Office
• Existing Order Search
• Shopping Cart: Creation and Completion of a Guest Order
• Deleting an event from a shopping cart or cancel an entire shopping cart

See all 13 articles

Reports 15

• ACME Standard Reports
• Getting Started with ACME Reports
• Reporting Datasets
• Reporting Data Sources - Transaction Data Set
• Reporting Data Sources - Sale Data Set

See all 15 articles

Membership Sales and Transactions 15

• Quick Tips: Membership Sales
• Memberships in ACME Sales (POS)
• Selling Tickets to Members in Back Office
• Membership Renewals in Back Office
• Viewing Membership Records

See all 15 articles

Using ACME Sales (POS) 12

• ACME Sales (POS) Resource Center
• Selling Tickets in ACME Sales
• Order Management in ACME Sales
• Transact as a Member at POS
• Transact as an Organization at POS

See all 12 articles

Using ACME Access Control 4

• Scanning Tickets with ACME Access Control
• Configuring Events to allow Auto-Rebook in Access Control
• Q: If a family arrives with several tickets, do I need to scan each one?
• Q: What happens if someone tries to use an expired ticket?

Resources 3

• How to assign Resources to Resource Requests
• Working with Resources
• FAQ: Why are resources not showing as Available when assigning?

Offline Mode 3

• How to: Using ACME Sales Offline
• Manual Offline Mode
• Offline Transactions - Quick Guide

Google Analytics and Google Tag Manager 4

• Google Analytics (GA) Tenant Setup
• Google Tag Manager (GTM) Tenant Setup
• ACME/Google Field Mapping Overview
• GTM Triggers and Variables Explained

Hardware Support 5

• Optimizing Your Box Office Network Configuration
• Network Requirements to Communicate With Airwatch
• Configuring your iPad for an Ethernet Connection
• Steps for Re-Provisioning an iOS Device
• Provisioning an iOS Device for ACME (Non-DEP)

Setting Up ACME for Frontline Operations 5

• Quick Tips: Device Connectivity
• Setting up ACME Access Control
• Troubleshooting Your Access Control Unit
• Setting Up a Contactless Access Control Station
• Resetting Socket scanner to Keyboard Mode

Updating and Managing Software 5

• Updating the ACME Sales App from the AirWatch Catalog
• Updating Your Airwatch Hub App
• Q: Can I update to the latest iOS?
• Updating or Restoring Apple iOS using iTunes
• Using ACME and Qopper

Printers 6

• Ethernet Printer Troubleshooting
• Bluetooth Printer Setup and Troubleshooting
• Setting up an Epson Receipt Printer with an Ethernet Connection
• Auto Re-connect Mode on the BT Epson TM-T88V
• Standard Maintenance for BOCA Lemur Printers

See all 6 articles

Stripe Devices 2

• Configuring the Verifone P400 (For Stripe Use Only)
• BBPOS Wisepad 3 and New Zealand Market Support

Worldpay Devices 7

• Configuring an Ingenico EMV Card Reader for ACME Sales
• Manual CC entry with Ingenico iPP350 EMV card reader
• Configuring the Ingenico iPP350 with a Static IP Address
• Configuring the Ingenico ISMP4 with ACME Sales (Wi-Fi)
• Troubleshooting your Magtek UDynamo Credit Card Reader

See all 7 articles

Announcements Archive 4

• ACME Privacy Policy Updates -05/24/18
• Upcoming Changes to ACME Sandbox URLs
• ACME 11.4.0 Webinar
• ACME Production Maintenance: TLS 1.2 Upgrade

Release Notes Archive 0