ACME Product Support

System Status 1

• Current System Versions and Status

Announcements 5

• Q1 2023 Product Webinar - February 21, 2023
• API Checkout Changes - reCAPTCHA v2 Checkbox and v3 required
• Time Sensitive: API Checkout Changes
• Holiday Support
• Rezdy Webinar recording - 12/8/2022

Release Notes 25

• 11.25.1 Release Notes
• 11.25.0 Release Notes
• 11.24.0 Release Notes
• ACME Salesforce Managed Package - version 1.107.1
• 11.23.1 Release Notes

View all 25

ACME Community Newsletter 9

• ACME Community Newsletter | Winter 2023 | Issue 9
• ACME Community Newsletter | Fall 2022 | Issue 8
• ACME Community Newsletter | Summer 2022 | Issue 7
• ACME Community Newsletter | Spring 2022 | Issue 6
• ACME Community Newsletter | Fall 2021 | Issue 5

View all 9

Known Issues 19

• Additional member tickets not receiving a discount
• Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
• Refunding Donations
• Unable to Save Changes When Editing a Membership Record
• How to Schedule Future Dates Using Indefinite Option

View all 19

ACME Policies 6

• Using ACME Sandboxes
• ACME Credit Cards for Sandbox Testing
• About ACME's Fraud Shield
• General Data Protection Regulations (GDPR)
• ACME PCI Documentation

View all 6

Backoffice Settings 18

• Settings
• Configuring the My Profile Page
• Company Profile
• Departments
• Ticket Layouts

View all 18

User Management 6

• About ACME Users
• Adding Users to the ACME Platform
• User Permissions
• Recommended Standard Groups & Roles
• Creating Custom Roles and Permission Groups

View all 6

Pricing 7

• Tickets and Pricing Overview
• Categories (Ticket Types)
• Working with Price Lists
• Discounting Prices in ACME
• Discount Lists

View all 7

Events in Back Office 10

• Back Office Events Resource Center
• Event Tab: Methods of Searching for An Event
• Checking Event Capacity and Availability
• Event Cancelations and Unexpected Closures
• Modifying an Event Instance

View all 10

Event Configuration 15

• Event Template Basics
• Creating Event Schedules
• Setting Your Available Sales Channels For Your Event
• Configuring Member Rules for Event Discounts
• Creating a Timed-Entry Event with a Standard Schedule

View all 15

Event Template Management 3

• Moving from General Admission to Timed Admission
• Ending an Event Schedule to Stop Sales
• Removing Old Schedules

Add-ons 1

• Working with Add-ons

Forms 2

• Creating Forms
• Viewing Completed Forms

ACME Hosted eCommerce Pages (B2C) 12

• Your eCommerce (B2C) Website
• ACME eCommerce Deep-linking Guide
• Tips for using HTML with CSS
• Online Sales of Invitation-only Events
• Configuring Dynamic Member Messages

View all 12

Theme Text Variables 5

• ACME eCommerce Text Variables - Overview
• ACME eCommerce Text Variables - Events
• ACME eCommerce Text Variables - Cart & Checkout
• ACME eCommerce Text Variables - Membership
• ACME eCommerce Text Variables - Donations

Theme CSS Variables 2

• ACME eCommerce CSS Variables - Buttons
• FAQ: CSS Variables

Branded URL Service 1

• Secure Branded URLs for eCommerce

Resources 3

• Working with Resources; People, Places, Equipment
• How to assign Resources to Resource Requests
• FAQ: Why are resources not showing as Available when assigning?

Organizations 8

• Organizations Overview
• Organization Categories
• Create a New Organization Category
• Edit an Existing Organization Category
• Delete an Organization Category

View all 8

Organizations and Group Sales 0

ACME Sales (POS) Configuration 6

• POS Appearance Overview
• POS Appearance Configuration
• Creating Sales Terminal IDs
• ACME Sales Country and Territory List
• Configuring the POS to automatically print signature slips

View all 6

Using ACME Sales (POS) 15

• ACME Sales (POS) Resource Center
• Selling Tickets in ACME Sales
• Order Management in ACME Sales
• Transact as a Member at POS
• Transact as an Organization at POS

View all 15

Offline Mode 3

• How to: Using ACME Sales Offline
• Manual Offline Mode
• Offline Transactions - Quick Guide

Backoffice Sales and Order Management 13

• How-To: Selling tickets to individuals in Back office
• Working with Orders in Back Office
• Existing Order Search
• Deleting an event from a shopping cart or cancel an entire shopping cart
• How to Cancel or Refund an Order

View all 13

Membership Sales and Transactions 16

• Quick Tips: Membership Sales
• Memberships in ACME Sales (POS)
• New Membership Sales in Backoffice
• Membership Renewals in Backoffice
• Selling Tickets to Members in Back Office

View all 16

Auto Renewal of Membership 0

Member Event Ticketing 0

Donation Configuration 5

• Configuring Donations
• Configuring the Donation landing page for eCommerce
• Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
• Configuring the Donation Only Confirmation Email
• How to: Removing a Donation from an Order

Custom Donation Landing Pages 1

• Creating Custom Donation Landing Pages

Scanning with ACME Access Control 5

• Scanning Tickets
• Membership Card Scanning
• Key differences between scanning and manually checking in a ticket
• Q: If a family arrives with several tickets, do I need to scan each one?
• Q: What happens if someone tries to use an expired ticket?

Rebooking with ACME Access Control 0

Reporting Concepts 3

• Getting Started with ACME Reports
• Transaction Type Definitions
• Membership Lifecycle Action Definitions

ACME Standard Reports 2

• ACME Standard Reports
• Financial Settlement Report

Creating and Managing Reports 5

• How To: Run a Report on Rebooked Orders
• Reporting on Future Orders
• Reporting on Forms for Rebooked Tickets
• Updating Report Date Ranges During DST Transitions
• Reporting on Purchaser Data

Reporting Data Sources 10

• Reporting Datasets
• Reporting Data Sources - Transaction Data Set
• Reporting Data Sources - Sale Data Set
• Reporting Data Sources - Event Data Set
• Reporting Data Sources - Ticket Analytics Data Set

View all 10

Hardware Support 10

• Hardware for ACME Applications
• Optimizing Your Box Office Network Configuration
• Network Requirements to Communicate With Airwatch
• Hardware Setup Guide for IT & Visitor Services
• Configuring your iPad for an Ethernet Connection

View all 10

Setting Up ACME for Frontline Operations 8

• Quick Tips: Device Connectivity
• ACME Access Control
• Connecting a Receipt Printer with ACME Sales
• Troubleshooting Your Access Control Unit
• Setting Up a Contactless Access Control Station

View all 8

Updating and Managing Software 4

• Updating ACME Apps from the AirWatch Catalog
• Updating Your Airwatch Hub App
• Updating or Restoring Apple iOS using iTunes
• Q: Can I update to the latest iOS?

Printers 7

• Ethernet Printer Troubleshooting
• Bluetooth Printer Setup and Troubleshooting
• Setting up an Epson Receipt Printer with an Ethernet Connection
• Auto Re-connect Mode on the BT Epson TM-T88V
• Standard Maintenance for BOCA Lemur Printers

View all 7

Worldpay Devices 8

• Credit Card Hardware: Worldpay
• Configuring an Ingenico EMV Card Reader for ACME Sales
• Configuring the Ingenico Lane/3000 Device (Ethernet)
• Configuring the Ingenico Link/2500 device (WiFi)
• Configuring the Ingenico iPP350 with a Static IP Address

View all 8

Reseller/OTA Integrations 8

• ACME Reseller/OTA Integration Resource Center
• CityPASS Integration Setup Guide
• GetYourGuide Integration Setup Guide
• Ingresso Integration Setup Guide
• Tiqets Integration Setup Guide

View all 8

Import/Export 18

• Import / Export Resource Center
• How to: Importing Membership Data
• How to: ACME Export for CRM integration
• Membership Import Required Fields
• Import Error Messages - Staging Step

View all 18

Salesforce Integration 13

• ACME/Salesforce Integration Solution
• ACME/Salesforce Visualforce Guide
• ACME/Salesforce Membership Import Process
• Salesforce Integration Tool User Guide
• Membership Import: New Memberships and Other Lifecycle Actions

View all 13

Google Analytics and Google Tag Manager 6

• Google Analytics (GA) Tenant Setup
• Google Tag Manager (GTM) Tenant Setup
• ACME/Google Field Mapping Overview
• GTM Triggers and Variables Explained
• Pixel Tracking with Google Tag Manager (GTM)

View all 6

Announcements Archive 12

• Time Sensitive: SFDC Instance Migration & ACME Impact
• Product Webinar - November 1, 2022
• You're Invited: Rezdy Webinar - December 8, 2022
• New Mobile Stripe Card Readers!
• New Mobile Stripe Card Readers - Canada

View all 12

Release Notes Archive 50

• 11.15.1 Release Notes
• 11.15.0 Release Notes
• 11.14.0 Release Notes
• 11.13.6 Release Notes
• 11.13.5 Release Notes

View all 50