ACME Product Support

System Status 1

• Current System Status

Release Notes 31

• 11.8.0 Release Notes
• 11.7.6 Release Notes
• 11.7.5 Release Notes
• 11.7.4 Release Notes
• 11.7.3 Release Notes

See all 31 articles

Announcements 2

• Notice: Steps to increase ACME online payment security
• ACME Applications EoL Policy Update - 06/04/19

Announcements Archive 4

• ACME Privacy Policy Updates -05/24/18
• Upcoming Changes to ACME Sandbox URLs
• ACME 11.4.0 Webinar
• ACME Production Maintenance: TLS 1.2 Upgrade

ACME Access Control 5

• Setting up ACME Access Control
• Scanning Tickets with ACME Access Control
• How To: Auto-Rebook Feature at Access Control
• Troubleshooting Your Access Control Unit
• Setting Up a Contactless Access Control Station

ACME Sales (POS) Configuration 5

• POS Appearance Overview
• POS Appearance Configuration
• Creating Sales Terminal IDs
• ACME Sales Country and Territory List
• Configuring ACME Sales to automatically print signature slips

Using ACME Sales (POS) 14

• How To: Logging In and Out
• Selling Tickets in ACME Sales
• Selling Tickets for a Future Date
• Navigating the Retail Screen
• Transacting as a Member at POS

See all 14 articles

Using ACME Back Office (B2B) 15

• Existing Order Search
• Event Tab: Methods of Searching for An Event
• Checking Event Capacity and Availability
• Shopping Cart: Creation and Completion of a Guest Order
• Deleting an event from a shopping cart or cancel an entire shopping cart

See all 15 articles

ACME Hosted eCommerce Pages (B2C) 13

• Your eCommerce (B2C) Website
• ACME eCommerce Deep-linking Guide
• Tips for using HTML with CSS
• ACME eCommerce Text Variables - Overview
• ACME eCommerce Text Variables - Events

See all 13 articles

Add-ons 1

• Working with Add-ons

Back Office Administration and Settings 9

• Company Profile
• Departments
• Custom Fields
• Administration Settings: Website (B2C)
• Administration: Lock Event Templates from Editing

See all 9 articles

Donations 6

• How to: Configure Donations
• How to: Removing a Donation from an Order
• Configuring the Donation landing page for eCommerce
• Creating Custom Donation Landing Pages
• Specify a Campaign, Appeal or Fund in an ACME eCommerce Link

See all 6 articles

Event Configuration 18

• Event Template Basics
• Creating Event Schedules
• Setting Your Available Sales Channels For Your Event
• Creating a Timed-Entry Event with a Standard Schedule
• Event Publishing FAQ

See all 18 articles

Forms 2

• Creating Forms
• Viewing Completed Forms

Google Analytics and Google Tag Manager 6

• Google Analytics (GA) Tenant Setup
• Google Tag Manager (GTM) Tenant Setup
• ACME/Google Field Mapping Overview
• GTM Triggers and Variables Explained
• Facebook Pixel tracking with Google Tag Manager (GTM)

See all 6 articles

Hardware Support 21

• Configuring an Ingenico EMV Card Reader for ACME Sales
• Updating the ACME Sales App from the AirWatch Catalog
• Optimizing Your Box Office Network Configuration
• Ethernet Printer Troubleshooting
• Bluetooth Printer Setup and Troubleshooting

See all 21 articles

Membership Sales and Transactions 6

• Quick Tips: Membership Sales
• How To: Selling Tickets to Members in Back Office
• How To: Renew Members in Back Office
• Renew vs. Renew Options
• Memberships in ACME Sales (POS)

See all 6 articles

Offline Mode 3

• How to: Using ACME Sales Offline
• Manual Offline Mode
• Offline Transactions - Quick Guide

Orders 4

• How-To: Sell tickets to individuals in Backoffice
• Working with Orders in Back Office
• Sending an Email Confirmation for an ACME Order
• Issuing a refund when the original card is no longer active

Pricing 5

• Tickets and Pricing Overview
• Categories (Ticket Types)
• Working with Price Lists
• Discounts
• Coupons

Reports 15

• ACME Standard Reports
• Getting Started with ACME Reports
• Reporting Datasets
• Reporting Data Sources - Transaction Data Set
• Reporting Data Sources - Sale Data Set

See all 15 articles

Resources 3

• How to assign Resources to Resource Requests
• Working with Resources
• FAQ: Why are resources not showing as Available when assigning?

ACME Policies 2

• Using ACME Sandboxes
• General Data Protection Regulations (GDPR)

ACME Support 2

• Contacting ACME Product Support
• Support Ticket Status Definitions