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Knowledge base
ACME Communications
System Status
1
Current System Versions and Status
Announcements
5
Q1 2023 Product Webinar - February 21, 2023
API Checkout Changes - reCAPTCHA v2 Checkbox and v3 required
Time Sensitive: API Checkout Changes
Holiday Support
Rezdy Webinar recording - 12/8/2022
Release Notes
25
11.25.1 Release Notes
11.25.0 Release Notes
11.24.0 Release Notes
ACME Salesforce Managed Package - version 1.107.1
11.23.1 Release Notes
View all 25
ACME Community Newsletter
9
ACME Community Newsletter | Winter 2023 | Issue 9
ACME Community Newsletter | Fall 2022 | Issue 8
ACME Community Newsletter | Summer 2022 | Issue 7
ACME Community Newsletter | Spring 2022 | Issue 6
ACME Community Newsletter | Fall 2021 | Issue 5
View all 9
Known Issues
18
Additional member tickets not receiving a discount
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Refunding Donations
Unable to Save Changes When Editing a Membership Record
How to Schedule Future Dates Using Indefinite Option
View all 18
ACME Policies and Procedures
ACME Policies
6
Using ACME Sandboxes
ACME Credit Cards for Sandbox Testing
About ACME's Fraud Shield
General Data Protection Regulations (GDPR)
ACME PCI Documentation
View all 6
System Administration & Configuration
Backoffice Settings
18
Settings
Configuring the My Profile Page
Company Profile
Departments
Ticket Layouts
View all 18
User Management
6
About ACME Users
Adding Users to the ACME Platform
User Permissions
Recommended Standard Groups & Roles
Creating Custom Roles and Permission Groups
View all 6
Event Management
Pricing
7
Tickets and Pricing Overview
Categories (Ticket Types)
Working with Price Lists
Discounting Prices in ACME
Discount Lists
View all 7
Events in Back Office
10
Back Office Events Resource Center
Event Tab: Methods of Searching for An Event
Checking Event Capacity and Availability
Event Cancelations and Unexpected Closures
Modifying an Event Instance
View all 10
Event Configuration
15
Event Template Basics
Creating Event Schedules
Setting Your Available Sales Channels For Your Event
Configuring Member Rules for Event Discounts
Creating a Timed-Entry Event with a Standard Schedule
View all 15
Event Template Management
3
Moving from General Admission to Timed Admission
Ending an Event Schedule to Stop Sales
Removing Old Schedules
Add-ons
1
Working with Add-ons
Forms
2
Creating Forms
Viewing Completed Forms
Online Sales
ACME Hosted eCommerce Pages (B2C)
12
Your eCommerce (B2C) Website
ACME eCommerce Deep-linking Guide
Tips for using HTML with CSS
Online Sales of Invitation-only Events
Configuring Dynamic Member Messages
View all 12
Theme Text Variables
5
ACME eCommerce Text Variables - Overview
ACME eCommerce Text Variables - Events
ACME eCommerce Text Variables - Cart & Checkout
ACME eCommerce Text Variables - Membership
ACME eCommerce Text Variables - Donations
Theme CSS Variables
2
ACME eCommerce CSS Variables - Buttons
FAQ: CSS Variables
Branded URL Service
1
Secure Branded URLs for eCommerce
Group Bookings
Resources
3
Working with Resources; People, Places, Equipment
How to assign Resources to Resource Requests
FAQ: Why are resources not showing as Available when assigning?
Organizations
8
Organizations Overview
Organization Categories
Create a New Organization Category
Edit an Existing Organization Category
Delete an Organization Category
View all 8
Organizations and Group Sales
0
POS Sales
ACME Sales (POS) Configuration
6
POS Appearance Overview
POS Appearance Configuration
Creating Sales Terminal IDs
ACME Sales Country and Territory List
Configuring the POS to automatically print signature slips
View all 6
Using ACME Sales (POS)
16
ACME Sales (POS) Resource Center
Selling Tickets in ACME Sales
Order Management in ACME Sales
Transact as a Member at POS
Transact as an Organization at POS
View all 16
Offline Mode
3
How to: Using ACME Sales Offline
Manual Offline Mode
Offline Transactions - Quick Guide
Backoffice Sales
Backoffice Sales and Order Management
13
How-To: Selling tickets to individuals in Back office
Working with Orders in Back Office
Existing Order Search
Deleting an event from a shopping cart or cancel an entire shopping cart
How to Cancel or Refund an Order
View all 13
Membership
Membership Sales and Transactions
18
Quick Tips: Membership Sales
Memberships in ACME Sales (POS)
New Membership Sales in Backoffice
Membership Renewals in Backoffice
Selling Tickets to Members in Back Office
View all 18
Auto Renewal of Membership
0
Member Event Ticketing
0
Donations
Donation Configuration
5
Configuring Donations
Configuring the Donation landing page for eCommerce
Specify a Campaign, Appeal or Fund in an ACME eCommerce Link
Configuring the Donation Only Confirmation Email
How to: Removing a Donation from an Order
Custom Donation Landing Pages
1
Creating Custom Donation Landing Pages
Access Control
Scanning with ACME Access Control
5
Scanning Tickets
Membership Card Scanning
Key differences between scanning and manually checking in a ticket
Q: If a family arrives with several tickets, do I need to scan each one?
Q: What happens if someone tries to use an expired ticket?
Rebooking with ACME Access Control
0
Reports
Reporting Concepts
3
Getting Started with ACME Reports
Transaction Type Definitions
Membership Lifecycle Action Definitions
ACME Standard Reports
2
ACME Standard Reports
Financial Settlement Report
Creating and Managing Reports
5
How To: Run a Report on Rebooked Orders
Reporting on Future Orders
Reporting on Forms for Rebooked Tickets
Updating Report Date Ranges During DST Transitions
Reporting on Purchaser Data
Reporting Data Sources
10
Reporting Datasets
Reporting Data Sources - Transaction Data Set
Reporting Data Sources - Sale Data Set
Reporting Data Sources - Event Data Set
Reporting Data Sources - Ticket Analytics Data Set
View all 10
Hardware and Peripherals
Hardware Support
10
Hardware for ACME Applications
Optimizing Your Box Office Network Configuration
Network Requirements to Communicate With Airwatch
Hardware Setup Guide for IT & Visitor Services
Configuring your iPad for an Ethernet Connection
View all 10
Setting Up ACME for Frontline Operations
8
Quick Tips: Device Connectivity
Configuring ACME Access Control
Connecting a Receipt Printer with ACME Sales
Troubleshooting Your Access Control Unit
Setting Up a Contactless Access Control Station
View all 8
Updating and Managing Software
4
Updating ACME Apps from the AirWatch Catalog
Updating Your Airwatch Hub App
Updating or Restoring Apple iOS using iTunes
Q: Can I update to the latest iOS?
Printers
7
Ethernet Printer Troubleshooting
Bluetooth Printer Setup and Troubleshooting
Setting up an Epson Receipt Printer with an Ethernet Connection
Auto Re-connect Mode on the BT Epson TM-T88V
Standard Maintenance for BOCA Lemur Printers
View all 7
Worldpay Devices
8
Credit Card Hardware: Worldpay
Configuring an Ingenico EMV Card Reader for ACME Sales
Configuring the Ingenico Lane/3000 Device (Ethernet)
Configuring the Ingenico Link/2500 device (WiFi)
Configuring the Ingenico iPP350 with a Static IP Address
View all 8
ACME Integrations
Reseller/OTA Integrations
8
ACME Reseller/OTA Integration Resource Center
CityPASS Integration Setup Guide
GetYourGuide Integration Setup Guide
Ingresso Integration Setup Guide
Tiqets Integration Setup Guide
View all 8
Import/Export
18
Import / Export Resource Center
How to: Importing Membership Data
How to: ACME Export for CRM integration
Membership Import Required Fields
Import Error Messages - Staging Step
View all 18
Salesforce Integration
13
ACME/Salesforce Integration Solution
ACME/Salesforce Visualforce Guide
ACME/Salesforce Membership Import Process
Salesforce Integration Tool User Guide
Membership Import: New Memberships and Other Lifecycle Actions
View all 13
Google Analytics and Google Tag Manager
6
Google Analytics (GA) Tenant Setup
Google Tag Manager (GTM) Tenant Setup
ACME/Google Field Mapping Overview
GTM Triggers and Variables Explained
Pixel Tracking with Google Tag Manager (GTM)
View all 6
Archive
Announcements Archive
13
Time Sensitive: SFDC Instance Migration & ACME Impact
Product Webinar - November 1, 2022
You're Invited: Rezdy Webinar - December 8, 2022
New Mobile Stripe Card Readers!
New Mobile Stripe Card Readers - Canada
View all 13
Release Notes Archive
50
11.15.1 Release Notes
11.15.0 Release Notes
11.14.0 Release Notes
11.13.6 Release Notes
11.13.5 Release Notes
View all 50