ACME Product Support

See the Transaction Type Definitions guide for more about the different transaction types you see in this tab.

Original Order

When viewing a Backoffice order, the TRANSACTIONS tab tells a specific order's story (edits, refunds, rebooks, cancel).

The above order has been scheduled and paid in cash.
Drill down into the specifics, select the far left option in blue: "View" and you'll see the format below.

Rebooked Order

If an order has been REBOOKED to a different day, the order's history is reflected as shown below.
In the below instance, there is no exchange of funds; in the instance below the rebooked order is even exchange.
The rebooked order is reflected in the transaction statement below.

Additional Ticket Added to Existing Order

Using the "Edit Ticket" function, the order below was edited. One additional ticket was added to the order.
The order's history is reflected as shown below, i.e. $20 was collected from the order holder during the edited ticket buy-flow to complete the edit.

Partial Order Refund

Using the "Edit Ticket" function, the order below has been "edited" to refund one of the five tickets.
The order's history is reflected as shown below with a refund of $20.

Partial Rebook

(Order of 4 tickets split between 2 dates, same price tickets)
The order holder below kept 2 tickets for January 29 and rebooked 2 tickets to January 30.
No exchange of funds (four tickets, same total price), just reschedule of 2 of the 4 tickets.

Ticket Conversions

Point of Sale (POS) must be used to covert a ticket to a membership.  The converted ticket and membership information can be viewed in Backoffice via the Order on the "Order Summary" tab.  There is a notation "Ticket converted to membership".

The "Transactions" tab displays the refund/adjustment/payment information resulting from the ticket conversion.

Membership Lifecycle Actions

When a membership lifecycle action occurs before the current term has expired, the existing membership term is replaced by a newly created term. In the Order Summary, you will see a line with Replacement as the type (lifecycle action) that links to the existing membership term, and a line for the Renewal (or Upgrade or Downgrade) as the type, which links to the newly created term. 

In the Transaction history, you will see internal adjustments representing the replacement of the existing membership term and the creation of a new membership term.