11.7.1  Release

Production Release Date: August 25, 2020

Platforms: Back Office, eCommerce

Release Type: Hotfix

Downtime: None


Back Office (B2B) and eCommerce (B2C)

Validation for Canadian Postal Code format

In order to reduce the decline rate for Visa Debit or other cards issued to Canadian cardholders, we have implemented a format validation on Canadian postal codes. When submitting an order online or in Back Office, users will see updated help text reminding them of the format to honor - Postal Code (e.g. A1A 1A1). If the user does not follow this format, an error message will be presented to the user for them to correct their mistake.

Note: this validation will only be run if the billing country selected equals Canada, so if you are only displaying the zip code field in checkout, the validation will not be run as we don't know which country the user is from.

Back Office (B2B) 

Support for additional time zones

We have added the ability to select additional time zones from the Company Profile section in Back Office.

Validation for eCommerce (B2C) Membership Grace Period
When configuring the value for the grace period in back office, validation is now in place to ensure the value is zero or greater.

Bug Fixes

eCommerce (B2C)

Private Events

Two issues were recently discovered where private events showed online:

  1. In order to create a private event from an Event Template, the template does not need to be published. However, if the template had a private event schedule and was published, the event incorrectly showed as an option in the event list online. This has been resolved and now regardless of draft or published state, templates with private event schedules will not display online.
  2. When viewing the event list online with a date selected, private events incorrectly showed as an option. This has been resolved by defaulting the web sales channel to OFF for all private events created.

New Knowledge Articles

Note: To ensure Back Office updates are as seamless as possible, we recommend performing a hard refresh of your internet browser after a release is deployed. In some cases, you may also need to reset your browser's data cache including any saved cookies and related browsing data. Please contact support@acmeticketing.com if you experience any issues after a release.