Ticket Categories are names for the types of tickets your venue offers (e.g. "Adult", "Child", "Senior"). You use them to group your customers into price points.

For many organizations, planning out Ticket Categories is the first step to creating a pricing strategy.

Membership Categories are names for the types of Membership price points your venue may offer. Examples include a 1-Year or 2-Year for your membership offerings. 

Ticket Categories and Price Lists

Ticket Categories are the different varieties of Tickets you create - Adult, Child, Senior, and so on. The same Ticket Category ("Adult") can be used in different Events, or different Schedules in the same Event.

Ticket Categories are organized into Price Lists. Price Lists are lists of Ticket Categories that assign a price and sales channel to each one. A ticket category can only be used once per Price List. Read more about Price Lists here.

Once you've organized your Ticket Categories into Price Lists, you can add those Price Lists to Event Templates.

Note: ACME recommends keeping your Ticket Category list as short as you can. Think about the people who will be attending the events and how you want to track those people and use that as the foundation for your ticket category creation. Events and pricing will come into play later.

Creating a New Category

  1. Log in to the ACME Backoffice.

  2. Click on "Pricing" in the left navigation panel.

  3. Select "Categories" from the expanded Pricing menu.

  4. Click "New Category" in the upper right corner of the screen.

  5. In the popup window, enter:

    • Name: the Name of the Ticket Category (e.g. "Adult").

    • Description: a Description of the Ticket Category (e.g. "Age 18-65"). This description is used throughout the system and appears on the B2C website.

    • Admission Type: you have three options:

      • Individual: a ticket for one person. The standard Ticket Category.

      • Combo: this Type is not currently functional.

      • Membership: a category used for Membership purchases. Membership categories will show up in the drop down menu for "Price Points' for Membership Offerings.

    • Status: this determines whether the Ticket Category will appear on Price Lists as an option for customers. If a Ticket Category is "Deactivated", you can still use the Price Lists it is on; the Ticket Category will just not appear as an option. This can be useful if you have a special Ticket Category that you use only occasionally. Rather than building the Category from scratch each time, you can activate and deactivate it as needed.

  6. Click "Save" to save your Ticket Category.

Editing a Category

Editing a  Category is most useful if you want to change its Status from "Live" to "Deactivated", or vice versa.

Because grouping and filtering in ACME Reports is based on  Category name, we don't recommend changing the name of your  Categories after they have been in use. Mostly you will be changing only Status and Description.

  1. Log in to the ACME Backoffice.
  2. Click on "Pricing" in the left navigation panel.
  3. Select "Categories" from the expanded Pricing menu.
  4. Click "Edit" next to the  Category you want to modify.
  5. Click "Save" to save your changes.

Removing a Category

Note: It is possible to completely remove a  Category by clicking "Remove" next to the Ticket Category in the Categories list, but ACME strongly recommends against this practice. Instead, we recommend setting the status of a no-longer-needed Ticket Category to "Deactivated" rather than completely removing it from the system.