When an order is placed in ACME an email confirmation is sent to the consumer. This is an automated process for Web orders but an ACME user can elect to send or not send this email when placing the order in Back Office or at the Point of Sale.
You can also resend the order confirmation or send it to an alternate Email address by navigating to the Order Summary and selecting Resend Order Confirmation. Note: sending the confirmation to a new Email address will not overwrite the existing email address on file.
To check on the status of an Email delivery, select the Email Status tab as shown above. From here, you will find at least one of the following statuses:
Processed - Message has been received and is ready to be delivered.
Delivered - Message has been successfully delivered to the receiving server.
Open - Recipient has opened the email.
Deferred - Recipient’s email server temporarily rejected message.
Dropped - The email could not be delivered as it has been marked as spam or the recipient's address is invalid.
Bounce - Receiving server could not or would not accept message.