Order Rebook Email
When you rebook an order to change the date/time of an event(s) on the order, the Order Rebook Email is triggered. The subject line the user sees with ACME's default email is [Venue Name] Purchase Rescheduled.
Attached are 2 files to help you build your dynamic template in SendGrid:
1. RebookEmail_SendGrid_DataVariables
This is an HTML file that you can paste into a Dynamic Template in SendGrid. It includes the ACME data variable + a label for each data element passed in the integration for the Rebook Email. Once you have Test Data added to your template as well, you will be able to see how the variables render in a list.
To test multiple scenarios, simply configure ACME Backoffice in a sandbox to use a specific SendGrid dynamic template and then trigger various emails to be sent. While you edit the body of your email, we recommend you leave the list of variables so you can review which variables are populated in each test scenario.
2. RebookEmail_SendGrid_TestData
This is a sample JSON file for a basic refund that you can insert into the Test Data of your Dynamic Template in SendGrid. It should get you started in understanding how to manipulate the test data in order to see how the different variables render in the Data Variables file.
We recommend testing with a range of events, ticket types, and scenarios specific to your venue and ACME configuration to ensure that you create a dynamic template that works as you intend for different purchases.