Overview

If you do not require members to have a ticket for their visit and allow them to present their membership card to gain entry, you can leverage ACME's Membership Card Scanning feature using ACME Access Control to expedite the member arrival experience.


Note: This solution bypasses order creation and does not reduce capacity for an event. It is only recommended if you do not have strict capacity limitations and need to prioritize an express member entry experience.


TABLE OF CONTENTS

Prerequisites

To successfully implement this feature, you will need:

  • An Access Control device (iPhone) with the ACME AC application installed.
  • Members have a membership card with a scannable barcode.
  • The translation of the barcode value is stored in the ACME Membership Number, External Membership ID, or External Barcode ID.

Configuration

In Backoffice under Settings > Administration > Access Control (AC) tab, there is a Detailed membership scanning toggle.


  • If set to YES, and the Access Control user selects a specific event to check the member into, they will be prompted to select a ticket type and quantity to associate with the checked-in membership. 
  • If set to NO, membership cards are simply scanned and checked in.

Scanning a Membership Card

When a member presents their card at Access Control, it can be scanned on the ACME AC application, either with the native camera scanner or an external Bluetooth Socket scanner.


Scanning from the Main Screen

This option is best if you just want to check-in members to the venue and do not need to associate the check-in with a specific event or time slot.






Scanning a Member into a Specific Event/Time Slot

To indicate that the member is checking in to a specific event or time slot of an event, tap the event first to select it. Then scan the membership card. This checks in the member to the selected event.














If you toggled Detailed membership scanning to YES in In Backoffice under Settings > Administration > Access Control (AC) tab, you will be prompted to select the appropriate ticket type(s) when scanning a membership card into an event.



Scanning an Expired Member Card

If a membership card is scanned at Access Control and the membership is expired, you will receive an error.


Reporting on Membership Card Scans

Reference the U: Basic Membership Card Scans report to analyze membership visitation data collected when a membership card has been scanned at Access Control based on check-in date and membership only). This report will show the number of member cards (or member tickets) scanned by date.


The U: Member Ticket Use by Event report provides a summary of member ticket usage based on event date. It will show member tickets and detailed member card scans, both sold as well as checked in (check-in can be performed via Point of Sale (POS) or Access Control (AC)).


Note: Member card check-ins are only visible in the above mentioned reports and will not appear in other views like the Backoffice Event List or the Access Control Will Call screen. These specific views count check-ins associated to tickets from orders, and do not include membership card scans.