Description - A brief summary of what the issue is, where the issue happens, and how it impacts the user.  Descriptions should be no more than 3 sentences and should clearly communicate what’s broken and what needs to be fixed.

 

Good: Third-party ad blockers are preventing B2C users from completing a checkout.


Bad: Specific Attraction is reporting that sometimes their users see a spinning when when they try to buy tickets.  They’re really upset about it and Arya has called us about it repeatedly.  Everything seems to be working on my end so I told them to let us know if it happens again.  I think someone should really reach out to them and let them know that we’re working on it.  Here’s the email chain with all of the details.


[Long email chain]


Oh I also thought of something else [long narrative].


Reproduction Path - A numbered list of steps on how to reproduce the issue, expected behavior, and actual behavior.  A solid reproduction path should enable a user with very limited knowledge of the ACME system to reproduce and will have screenshots of the issue attached.


Good:


Environment: Production

Application: B2C

Version: N/A

Tenant: All tenants

User: Customer

Error Message: None


  1. Install uBlock origin on your internet browser (https://www.ublock.org/)
  2. Navigate to tenant B2C link https://buy.acmeticketing.com/events/318/list
  3. Click on the “Tickets” button next to any event in the list
  4. Select any available date
  5. Add one ticket to the cart
  6. Click “Place Order”
  7. Complete the Payment Information
  8. Click “Continue to Order Review”
  9. Click “Complete Order”


Expected: Order completes and card is charged

Actual: User sees a spinning wheel and is unable to complete the order - [screenshot]


Bad:
Try to buy a ticket on SAQ’s website.  When you try to check out, nothing happens.