Product Support Processes
1. Can you reproduce the issue? If not, possibly venue specific or regional If not regional, most likely a client side issue 2. If you are able to r...
Tue, 27 Jun, 2023 at 4:37 PM
Description - A brief summary of what the issue is, where the issue happens, and how it impacts the user. Descriptions should be no more than 3 sentences an...
Tue, 15 Aug, 2017 at 5:02 PM
Channel Name Who’s There? What to Ask? acme_agent Call Center, Department Leads, Product Support Call Center questions, Vantive questions, Client Inf...
Thu, 15 Mar, 2018 at 3:49 PM
Vantiv Contact Center Available 24x7x365 866-622-2390 (Main Customer Service) eCommerce Merchant Support 844-843-6111 Betsy Ward PayFac Development S...
Tue, 28 Aug, 2018 at 10:58 AM
Contact Contact Info Availability Vantiv Technical Support Center vantivproductioncontrol@vantiv.com 859-655-0298 24/7/365 Contact the VTSC when any unplanne...
Fri, 1 Feb, 2019 at 2:16 PM
StatusDescriptionSupport StageTicket OwnerCommunication OwnerNotesPS ReviewTicket has been assigned to an agent and next steps are being determined.New Ti...
Wed, 6 Jun, 2018 at 4:29 PM
1 - Import orders into our DEP and assign them to AirWatch deploy.apple.com Manage Devices Choose Devices By: Order Number Type &...
Thu, 27 Dec, 2018 at 2:56 PM
Overall Purpose: The purpose of ACME Solutions articles is to create documentation that introduces all of the ACME concepts and explains how to use them in...
Thu, 30 Jan, 2020 at 1:56 PM
In the event that a consumer or a client contacts ACME requesting to remove a customer record from our database, please execute the following steps: No...
Tue, 12 May, 2020 at 12:40 PM
1. In the tenant Back Office, go to Settings>Administration>Payment. 2. Next, choose Express as the payment processor. A series of empty fields will ...
Mon, 10 Jun, 2019 at 1:04 PM