Product Support Processes
Follow these steps to Activate a new tenant in ACME Navigate to https://backoffice.acmeticketing.com/register Enter the company name for the client ve...
Thu, 19 Nov, 2020 at 12:58 PM
https://backoffice.acmeticketing.com/register For company name, enter the venue name For email, enter support+xxx@acmeticketing.com This can ...
Thu, 26 Jan, 2023 at 6:16 PM
ACME integrates with Sendgrid to send Email for customers and new users. In some cases, you may need to check on an Email's delivery status directly in ...
Mon, 21 Dec, 2020 at 1:42 PM
Contacts and Chain of Escalation In the event of a suspected Vantiv related outage, check the following URL for status updates: http://status.transacti...
Mon, 13 Feb, 2023 at 2:05 PM
Overview In ACME, we do not have a way to remove partial line items from an order, even by data fix. For this reason, partial refund requests require extra...
Wed, 8 Mar, 2023 at 12:53 PM
Clients on Stripe and with the SF Managed Package integration are not eligible for AutoRenew. If they request it be activated, please reach out to CS to coo...
Tue, 30 Jun, 2026 at 8:55 PM
One week before refresh: Support sends a comm out to all clients that includes opt-in instructions for anyone using the Salesforce integration who wishes ...
Thu, 5 Mar, 2026 at 12:23 PM
Handoff Support will have the following provided in an internal support ticket Date of change, target time (w/ time zone) New rate (if not standard) If...
Thu, 29 Feb, 2024 at 4:53 PM
In Postman, find Get Session call Use the drop-down in the top right to select your environment (ex: Sand7) On the Headers tab, enter support email addre...
Thu, 14 Mar, 2024 at 3:42 PM
Given the recent bug from our 11.34 release, some clients may reach out to ask for assistance updating member records. We can offer this solution (updating ...
Thu, 14 Mar, 2024 at 7:18 PM