Contacts and Chain of Escalation
In the event of a suspected Vantiv related outage, check the following URL for status updates:
http://status.transactiongateway.com/
The chain of contact in these situations is:
Vantiv Contact Center
Available 24x7x365
866-622-2390 (Main Customer Service)
or
859-655-0298
vantivproductioncontrol@vantiv.com
escalated to:
eCommerce Merchant Support
844-843-6111
escalated to:
Betsy Ward
PayFac Development
Sr PayFac Relationship Manager
Governors Hill, Cincinnati, OH
T +1 513-9003726