| Contact | Contact Info | Availability |
| Vantiv Technical Support Center | vantivproductioncontrol@vantiv.com 859-655-0298 | 24/7/365 |
| Contact the VTSC when any unplanned event occurs that disrupts or may disrupt the processing of transactions, or to the funding of sub-merchants or the PayFac. | ||
| Chargeback Questions | MerchantDisputeResolution@vantiv.com | 8:00AM EST – 5:00PM EST (M – F) |
| Contact chargeback support when you receive your first chargeback, or when you have any questions concerning your chargebacks. | ||
| PCI & Compliance Questions | ComplianceR&R@vantiv.com | 8:00AM EST – 5:00PM EST (M – F) |
| Contact them with any questions concerning PCI Compliance or compliance with the card brands. | ||
| Relationship Manager | Loriél Skelton Relationship Manager 513-900-6753 loriel.skelton@worldpay.com | All day to day or general questions should be appointed to Loriél. |
| Channel Development Manager | Richard Drake Channel Development Manager 513-900-3424 Richard.Drake@worldpay.com | Any questions regarding contracts, pricing or value added services should be appointed to. |