Performing Membership Sales
New Membership
Possible Channels: POS, Backoffice, ACME Online Checkout, CRM
Specific availability determined per Offering in the Channel Transaction Policies tab
Upgrade/Downgrade
Possible Channels: POS, ACME Online Checkout (Upgrade only), CRM
Channel availability determined per Offering in the Channel Transaction Policies tab
Window of eligibility determined per Offering in the Lifecycle Actions tab
Renewal/After-term Renewal
Possible Channels: POS, Backoffice, ACME Online Checkout, CRM
Channel availability determined per Offering in the Channel Transaction Policies tab
Window of eligibility determined per Offering in the Lifecycle Actions tab
Cancelation
Possible Channels: POS, CRM
Channel availability determined per Offering in the Channel Transaction Policies tab
Window of eligibility determined per Offering in the Lifecycle Actions tab
Onsite Member Experience
ACME can help you offer a number of benefits to your Members to improve their experience every time they visit.
Configuring member discounts in Backoffice will automatically apply member pricing to tickets online or onsite
Scanners can be used with the POS to facilitate quicker member look-up in ACME using the members card
When possible, setting up members only lines or terminals will allow you to provide an expedited experience
Membership Sale Communication and Confirmation
ACME can send out an email to confirm the purchase of a membership term, which can include level and action specific language for the customer, as well as an optional email with digital membership cards.
Email Confirmations
Messages are configured per offering and per action in the Channel Transaction Policies tab
This language will be included at the bottom of an email confirmation sent for a membership purchase
This language will be included with Digital Membership Cards sent via a separate, optional email
Sales Infrastructure
Daily Operations:
Membership sales can be sold onsite at your main POS stations. You can also have designated stations solely for membership sales. ACME recommends using a keyboard at any terminals that will process a high volume of membership sales to decrease the transaction time.
Special Events:
One way to enhance membership sales and renewal opportunities at special events and member nights is to have staff roaming the event with hand-held terminals to allow for purchase activity on the spot.
Line Busting:
On busy days, prevent long lines from forming by using mobile terminals to help reduce the line size and wait times for guests. These terminals can be used to:
Check-in guests who have already purchased tickets and are just waiting to enter
Check-in members with tickets or sell member tickets on the spot
Sell memberships to allow guests to access member benefits like expedited entry
Sell tickets to guests who haven’t purchased them yet while they wait to check-in
Reference
Membership Sales and Transactions - ACME Support Articles
Membership Configuration Articles - ACME Support Articles