Question:A membership record has no ACME level listed and there is an error when trying to purchase tickets or update the membership.

If you are trying to Upgrade, Downgrade, Renew or Rejoin a Membership and there is no ACME membership level listed on the Membership record, it may have been imported from Raiser's Edge, and the Program/Category/Subcategory for the record was not properly mapped. If there is no ACME level mapped to the membership record, the system will prevent the membership from being renewed, as well as preventing the purchase of member discounted tickets and any other lifecycle actions.

To check if a membership is correctly mapped, log into ACME Backoffice and look up the membership record. If the Program/Category/Subcategory from Raiser's Edge is correctly mapped, you will see a section below the Membership Information that is titled with the ACME Membership Level. This area lists the level and offering, followed by the Raiser's Edge Mapping section listing the Program, Category, and Subcategory.

Note: If there is no section with the ACME Membership Level on the membership record and it goes directly from the Membership Information section to the Raiser's Edge Mapping section, the Program/Category/Subcategory from Raiser's Edge is not mapped.

To begin the mapping:

  1. Navigate in Back Office to Membership>Raisers Edge Mapping, then choose Individual/Family

  2. Select the correct level you would like this type of record to appear under, and then select the correct offering.

  3. Once you can see the mapping table, click edit in the top right corner.

  4. Select the line that matches the Program/Category/Subcategory from the Raisers Edge Mapping section on the unmapped membership and click update. 

  5. Once this is complete, navigate back to the membership record.  The ACME membership level and offering data appears on the record.  Once the mapping has been completed , you will be able to transact.