ACME Product Support

Question: When attempting to transact as a member, why is the Transact button grayed out?  Answer: The availability of the Transact button is dependent ...

Question: A membership record has no ACME level listed and there is an error when trying to purchase tickets or update the membership. Answer: If you ...

Question: When purchasing a membership through Point of Sale, ACME suggests customer duplicates. However, you cannot merge a new membership with an active ...

Question: A member wants to upgrade/downgrade at the Point of Sale, but I don't see the desired membership level as an option.  Why?  Answer: Th...

This page will describe what to check if you are not seeing the correct ACME Levels/Offerings appear when trying to Purchase, Renew, Upgrade, Downgrade, or ...

Question:  At the POS iPad terminal, I am searching for a member with a last name that contains an apostrophe, and I am not getting any results. What'...

TABLE OF CONTENTS We are changing our membership prices. How should I proceed? How do I deactivate a Membership Offering? How do I change the order th...