When a Point of Sale (POS) user sells items to a non-member or an anonymous customer, the user has the option of adding a customer contact before completing the order. This can be useful for any follow up or visitation tracking strategies your venue may be implementing. The available entry fields that can be reported out on are:
- First Name
- Last Name
- Email Address
- Phone Number
- Billing Zip Code
Once entered and saved, these values will populate the billing and order contact for this particular order.
Note: If an order is associated to a member or a known customer, these fields will be auto-populated.
Adding a Customer Contact:
Once the POS user arrives at the Checkout screen in ACME Sales and a payment method has been used, select the person and pencil edit button as shown below:
When using a Credit Card for payment, we recommend editing the contact information after swiping the card, to prevent the swipe from overwriting information with details connected to the card. With other payment methods, you cad edit the contact info before our after entering the payment information, like check number.
Enter the first and last name, an email address, phone number, and a billing zip or postal code to add to the customer record and then select the Save button.
The Order Contact has now been saved and will appear on the checkout screen under the payment amount. You will also see the contact information appear in the lower lefthand corner, under Order COntact
The POS user can now complete the sale and the contact details will be saved for this order.