Membership Sales and Transactions

Learn how to sell a membership and offer tickets to your members

FAQ: Transact (as a member) Button is Grayed Out
Q: When attempting to transact as a member, why is the Transact button grayed out? A: The availability of the Transact button is dependent on the member...
Fri, 1 Feb, 2019 at 2:53 PM
FAQ: A membership record has no ACME level listed on it and there's an error when trying to purchase tickets or update the membership
If you are trying to Upgrade, Downgrade, Renew, or Rejoin a Membership and there is no ACME membership level listed on the Membership record, it may be beca...
Thu, 9 Apr, 2020 at 6:56 PM
Q: How do I manage duplicate membership records during purchase?
A: When purchasing a membership through POS, it will suggest customer duplicates, but it cannot merge a new membership with an active membership (so it will...
Wed, 28 Aug, 2019 at 2:25 PM
FAQ: The correct levels or actions aren't appearing to Renew, Upgrade, Downgrade, or Rejoin a membership.
This page will describe what to check if you are not seeing the correct ACME Levels/Offerings appear when trying to Purchase, Renew, Upgrade, Downgrade, or ...
Thu, 23 Jul, 2020 at 12:21 PM
Q: A member wants to upgrade/downgrade at the POS, but I don't see the desired membership level as an option Why?
A: This can be affected by two different settings. Check membership rules for their current offering in the membership template. The time limits for specifi...
Sat, 27 Jan, 2018 at 11:23 AM
POS Member Search for names with apostrophes
Q: At the POS iPad terminal, I am searching for a member with a last name that contains an apostrophe, and I am not getting any results. What's goin...
Tue, 9 Feb, 2021 at 3:05 PM