Hardware Support

Configuring an Ingenico EMV Card Reader for ACME Sales
The Ingenico EMV Card reader is an internet connected credit card reader capable of accepting magnetic stripe, chip, and most common contactless method of p...
Fri, 5 Jun, 2020 at 7:14 PM
Updating the ACME Sales App from the AirWatch Catalog
Open the Catalog App on your iPad or iPod Touch. Select the ACME Sales app from the list of options that you want to install or update. The Catalog wi...
Thu, 21 Dec, 2017 at 4:04 PM
Optimizing Your Box Office Network Configuration
ACME's cloud-based ticketing platform for the Point of Sale requires a strong, hi-speed internet connection to ensure peak performance.  We recommend t...
Thu, 28 May, 2020 at 2:00 PM
Ethernet Printer Troubleshooting
1. Ensure that all devices are plugged in and powered on. 2. Check that the iPad and the printer are on the same Ethernet network and that the Wi-Fi has be...
Fri, 22 Nov, 2019 at 7:30 PM
Bluetooth Printer Setup and Troubleshooting
BOCA Lemur   Ensure that all devices are plugged in and powered on Power cycle the BOCA Lemur printer. Check the printer’s status screen. If the statu...
Wed, 3 Jul, 2019 at 11:45 AM
Manual CC entry with Ingenico iPP350 EMV card reader
When using an Ingenico EMV card reader, manual CC payments must be entered on the device, instead of through a pop-up window in the POS cart. To enter a man...
Tue, 7 May, 2019 at 4:16 PM
Troubleshooting your Magtek Bluetooth Credit Card Reader (Dynamax or eDynamo)
In the event that your  card reader stops working as expected, please take the following actions: 1. Go to the iPad’s Settings menu. Click the “Blueto...
Mon, 9 Nov, 2020 at 12:07 PM
Troubleshooting your Magtek UDynamo Credit Card Reader
In the event that your Magtek UDynamo Credit card reader is not functioning properly, please check the following settings to ensure the card reader is ...
Mon, 24 Feb, 2020 at 3:57 PM
Configuring your ACME Sales Terminal for an Ethernet Connection
This article will walk you through how to enable an ethernet connection for your ACME Sales terminal. What you will need: An iPad running iOS 10 or la...
Sat, 8 Feb, 2020 at 11:34 AM
Updating Your Airwatch Hub App
ACME utilizes a partner service called Airwatch to provide our applications to your IOS devices. Every IOS devices running ACME applications also has a...
Tue, 17 Dec, 2019 at 2:22 PM