ACME Product Support

Overview

This article covers how to sell tickets via ACME Point of Sale (POS).

Selling Tickets in ACME Point of Sale (POS)

The following workflow outlines how to sell tickets in ACME Point of Sale (POS), including optional steps to add tickets to a different event and applying a coupon code to an order.. 

Note: 
- You can also sell tickets for a future date or sell tickets to a member by Transacting as a Member at POS.
- See the Memberships in ACME Sales (POS) for more details about member transactions.
- See the applying a coupon to an order in ACME Sales for the step by step instructions.
- See Adding a Customer Contact to an Order (POS) for more details on adding or editing the order contact 
  information..
- For help on entering split payments, reference Entering Split Payments in ACME Point of Sale (POS).

Check Out

• Choose a payment option from the list. Note: If a credit card is preset, you may swipe the card without selecting a payment method first and the card will automatically be tendered for the full order amount. 
  • Cash: enter the amount tendered and click "Complete". The blue hotkeys for small US currency amounts are additive and can be selected multiple times to reflect the tendered amount.
  • Credit Card: swipe the credit card on the Card Reader and click "Authorize".
  • Manual Credit Card Entry: select the "Credit Card" button and select "Enter card manually". A box will pop up, prompting you to enter the card number and expiration date. Click "Authorize". Manual CC entry with Ingenico iPP350 EMV card reader can also be completed on the EMV.
  • Check: a box will pop up, prompting you to enter a check number and click "Complete".
  • Voucher: enter the voucher number and click "Complete". You may be required to select an organization first, depending on the requirements configured for your venue.
  • Gift Card: enter the gift card number and click "Complete". ACME does not validate the balance for any type of gift cards. This payment method can be used to accept non co-branded gift cards. Co-branded gift cards should be run as a regular credit card.

    Note: Vouchers and Gift Card values can be up to 49 digits in length

  • Other: This payment method can be used for wire transfers for major gift fundraising and corporate sponsorship, electronic fund transfers for Group Sales, Private Events and Rentals, and externally processed payments via custom API.

Note: You can optionally provide a Payment ID, which will take any value up to 50 characters and will save to the order and reporting (just like Check and Voucher payments).

• Click the "x" button next to Order Total to cancel the order before taking payment.

After Check Out

• After hitting "Complete" you'll be brought to the Post Checkout screen. The order number is in the top left corner. The right side of the screen is an itemized receipt of the order contents and payment(s). The left side includes additional actions, as outlined below.

  1. Tickets

     • If you'd like to check people in immediately, click "Check in all." 
     • Select the "Print " button as needed to manually trigger printed tickets.

  2. Receipt

     • Enter a valid email address into the available field and select "Send." The customer will receive an email of the transaction, and any digital tickets issued. 
       • If a customer contact was already added to the order, the email address from that contact will be auto-filled and an email can be triggered by clicking Send. Additional email addresses can be entered to send additional copies of the email receipt. Any email addresses entered here will not be saved in the order contact information.
     • Select the "Print " button as needed to manually trigger a printed receipt.
     • You can trigger a new signature slip to print by selecting the pen icon next to the CC line on the right.

• Once you are ready for the next transaction, select "Done" to go back to the Retail page.
  
  

Still need help? Take a look at the ACME Sales (POS) Resource Center for more information.