Using ACME Back Office (B2B)

How to use B2B for membership and ticketing functions.

Existing Order Search
How To Search For An Order in Back Office   There are 2 ways to search for orders. The first option is to: Navigate to the Order Menu > Orders (1) the...
Thu, 13 Feb, 2020 at 12:34 PM
Event Tab: Methods of Searching for An Event
There are two methods to search for an event in Back Office: 1) Day by Day view Quick steps: Events > Event List > Month > Day   or   2...
Thu, 13 Feb, 2020 at 3:11 PM
Checking Event Capacity and Availability
To check how many tickets are available for sale into an event, go to Back Office and navigate to Events > Events List. You can search for the Event you ...
Thu, 13 Feb, 2020 at 3:15 PM
Shopping Cart: Creation and Completion of a Guest Order
STEP ONE - Creating An Order  Select the ticket icon to begin a buy-flow, creating a shopping cart for your order.   • When you click on a "ticket&qu...
Thu, 27 Feb, 2020 at 4:21 PM
Deleting an event from a shopping cart or cancel an entire shopping cart
Once in the cart, to delete and event or cancel the entire cart: 1) select the "x" as shown in the first exhibit below. or 2)to delete an enti...
Thu, 27 Feb, 2020 at 4:24 PM
Event Cancelations and Unexpected Closures
In the event that your venue unexpectedly needs to close and you either need to cancel individual events or close on larger scale, you have a few options fo...
Wed, 18 Nov, 2020 at 1:05 PM
How to Cancel or Refund an Order
To process a refund and cancel and order in the ACME Back Office, you will first navigate to the Order tab > Orders. In the search bar at the top of the ...
Thu, 17 Sep, 2020 at 6:17 PM
How to Edit An Existing Order
To edit an existing order for a different date and/or time, follow the steps below: Note: Always check the event capacity availability before editing an ord...
Thu, 27 Feb, 2020 at 4:34 PM
How to Rebook an Order in Back Office
To rebook an order, first locate the order number (see image below) Next, • Locate the event that the guest needs to reschedule to. • Select the &quo...
Thu, 19 Nov, 2020 at 12:44 PM
FAQ: How to check Email Confirmation Delivery Status
You can check a confirmation email's delivery status by clicking on the Email Status tab. To view the most recent email status, it may be necessary to...
Mon, 10 Feb, 2020 at 4:55 PM